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Customer reviews for Kenmore 20.2 cu. ft. Top Mount Refrigerator w/ Pocket Handle for
Kenmore 20.2 cu. ft. Top Mount Refrigerator w/ Pocket Handle
4.2 out of 5 stars
stars
106 ratings106 reviews
  1. 5 stars36% (38)
  2. 4 stars53% (56)
  3. 3 stars8% (9)
  4. 2 stars2% (2)
  5. 1 star1% (1)
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Showing 1-10 of 106 reviews
Aug 4, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

was so excited to finally receive. beautiful refrigerator.

Review from walmart.com
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reply from Kenmore customer service

Thank you for purchasing Kenmore and for your 5 star review! We are thrilled to hear you love your Kenmore refrigerator and hope that you will consider Kenmore for all your future home appliance needs! If you need assistance or have any other comments you would like to share please call 844-553-6667, we would love to hear from you! Kenmore Customer Support Team

Sep 13, 2026
Reviewer name: David
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Works great! Nice size.

Review from walmart.com
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reply from Kenmore customer service

Thank you for purchasing Kenmore and for your 5-star review! We are thrilled to hear you love your Kenmore Refrigerator and hope that you will consider Kenmore for all your future home appliance needs! If you need assistance or have any other comments you would like to share, please call 844-553-6667, we would love to hear from you! - Kenmore Customer Support Team

Jan 23, 2026
Reviewer name: Glennhungg Bze
5 out of 5 stars
5 out of 5 stars review

Great Fridge

I bought this fridge over the Christmas season, and am extremely happy with it, I can't believe how quiet this refrigerator is, the only regret I have is that it did not come with an ice maker installed so now I have to figure which is the correct ice maker model for it that I should purchase, other than that am super satisfied with it and would recommend this fridge for anyone to purchase.

Review from Kenmore
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Sep 11, 2024
Reviewer name: JA885550
5 out of 5 stars
5 out of 5 stars review

Like the papa bear to the 18.1

Just like the 18.1 refrigerator this has plenty of room and great quality shelves on the door. Lots of space on the inside with the flat back interior. The crisper drawers on the bottom are a plus and easy access for the little ones for healthy snacks.

Review from Kenmore
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Sep 4, 2024
Reviewer name: Jennifer90355
4 out of 5 stars
4 out of 5 stars review

Better Than Expected

[This review was collected as part of a promotion.] This appliance has ample room for food and beverages. Freezer space trays are adjustable with enough space for frozen pizzas and storage of frozen items on the door. Fridge portion also has adjustable trays and enough space on the door to hold milk and gallon containers. Overall impressed by the efficiency of this appliance.

Review from Kenmore
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Sep 3, 2024
Reviewer name: Claire42754
4 out of 5 stars
4 out of 5 stars review

very roomy

[This review was collected as part of a promotion.] The freezer looks bigger on the outside than the inside. The refrigerator itself is roomy, just wished bins on the door would be more adjustable. It's just the standard size. Do not like the lighting. Very nice for an extra fridge to put in garage.

Review from Kenmore
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Sep 4, 2024
Reviewer name: jbrud63791
4 out of 5 stars
4 out of 5 stars review

great value

[This review was collected as part of a promotion.] Nice refrigerator with top freezer. Plenty of inside storage space because of the lack of frills like ice maker and water dispenser. Clear glass shelves which are spill proof is an extra bonus. Two crispers bins with separate humidity controls is an excellent option.

Review from Kenmore
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Mar 19, 2026
Reviewer name: TheRockbuster
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Fridge looks great, but ours has issues

We really like this fridge but it came not working correctly. Kenmore got a service call set up but then the service company (Sears) called to reschedule two weeks later. Still waiting for repair. Freezer will not adjust so everything is deep frozen which sucks for ice cream

Review from walmart.com
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Jul 14, 2026
Reviewer name: leslie
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

The freezer freezes. The refrigerator won't get cold.

Review from walmart.com
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reply from Kenmore customer service

Thank you for purchasing Kenmore! We want your Kenmore refrigerator to meet your expectations and we are sorry that is not the case. We would like to learn more about your experience and understand how we can improve upon it. Due to privacy restrictions, we are unable to access your personal information to contact you directly but would love for you to give us a call at 844-553-6667 to discuss how we can better your experience. We look forward to speaking with you soon! Kenmore Customer Support Team

Apr 6, 2025
Reviewer name: wes6
1 out of 5 stars
1 out of 5 stars review

NOT HAPPY WITH THIS IN ANY WAY!

I bought this fridge a week ago and it stopped cooling after one day. I called kenmore service and the lady was super nice and helped me register it and set up a service appointment. The day of my service appointment nobody showed up and I got a message that it was rescheduled for two days later. The day of my next service appointment nobody showed up again and I got a message that it was rescheduled for a week later. At this point I don't know if they are ever coming.

Review from Kenmore
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