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Customer reviews for SimpliSafe 13pc Security System with Outdoor Camera Series 2 for
SimpliSafe 13pc Security System with Outdoor Camera Series 2
4.6 out of 5 stars
stars
25 ratings25 reviews
  1. 5 stars76% (19)
  2. 4 stars20% (5)
  3. 3 stars0% (0)
  4. 2 stars0% (0)
  5. 1 star4% (1)

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Showing 1-10 of 25 reviews
Nov 10, 2025
Reviewer name: lississippi_8810
5 out of 5 stars
5 out of 5 stars review

Well packaged and a great starter pack

[This review was collected as part of a promotion.] This was well packaged and includes everything you need to start a basic home security program. There are motion sensors, the base and keypad, a camera and window entry sensors. There are QR codes to link you to set up instructions and they have been easy to follow. Sticky tape and screws are included for multiple ways to mount. Still deciding if we want to pay for the monitoring service.

Review from SimpliSafe.com
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Oct 29, 2025
Reviewer name: al154_9845
5 out of 5 stars
5 out of 5 stars review

Simplisafe security system

[This review was collected as part of a promotion.] This 13 piece system has mostly what you need to perform a DIY setup. It has a base station and keypad as the interface. There is one outdoor camera that was placed at the front door area. 2 motion sensors were great as I placed one on each level of the house. 8 entry sensors were enough for me to place at each of my 4 entryways with 4 remaining o es to place at lower window areas. The app is easy to use and set up once you have installed the equipment. You can choose the level of monitoring you want with different costs for the level of monitoring you want. You can use it without any plan but it will be very limited and can’t record from the camera. I do wish the monitoring costs were lower or added extra functionality for the free plan.

Review from SimpliSafe.com
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Nov 16, 2025
Reviewer name: melissap413_2784
5 out of 5 stars
5 out of 5 stars review

Easy DIY security system

[This review was collected as part of a promotion.] I received the SimpliSafe home security system, and I absolutely love it. The setup was incredibly simple — everything paired quickly, and I had the whole system running in no time. The cameras have great quality, the system is easy to use, and the app is very user-friendly. The system feels durable and well-built, with solid components that look like they’ll last a long time. The power backup and overall reliability are excellent, keeping the system running smoothly even during outages. Overall, SimpliSafe has given me peace of mind and a smooth, hassle-free experience. Highly recommend!

Review from SimpliSafe.com
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Nov 16, 2025
Reviewer name: brandih181_5079
5 out of 5 stars
5 out of 5 stars review

LOVE THIS SYSTEM!

[This review was collected as part of a promotion.] Super easy installation. We love having this system! The base announces when doors have opened, which is super helpful with toddlers running around. They are discrete. Not big enough to be super distracting. The motion sensors are great because you can add that you have animals and it won't go off just because of them walking around the house. This has added an extra sense of security to our home. HIGHLY recommend this product. I received this product in exchange for my honest review.

Review from SimpliSafe.com
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Nov 17, 2025
Reviewer name: mariel143_9953
5 out of 5 stars
5 out of 5 stars review

Great security system!

[This review was collected as part of a promotion.] This simplisafe security system allows you to stop crime before it possibly even happens. You’re able to access from smart phone device. The durability and value of this system seems to work well in all weather. I would highly recommend this security system!

Review from SimpliSafe.com
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Nov 10, 2025
Reviewer name: susanbee8b_8316
5 out of 5 stars
5 out of 5 stars review

Easy installation!

[This review was collected as part of a promotion.] It’s very easy to install, they already have the tape adhesive to the back side. Once you are ready to use, just peel the tape and remove the battery tab and stick to door! The only downside is your need to purchase a subscription to the camera system, it varies from 3 different tiers.

Review from SimpliSafe.com
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Oct 24, 2025
Reviewer name: michelles593_6074
5 out of 5 stars
5 out of 5 stars review

Simplisafe is powerful yet simple

[This review was collected as part of a promotion.] Simplisafe is simple to install yourself easy to setup and adjust and works seamlessly. Great options for sensors like entryways and motion and even water and smoke. Add in cameras that can be battery operated or solar charged or even plugged in and you're ready to arm. Monthly charge is more reasonable than most others and service is very good.

Review from SimpliSafe.com
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Nov 16, 2025
Reviewer name: heatherpf9dd_2752
4 out of 5 stars
4 out of 5 stars review

Easy to install

[This review was collected as part of a promotion.] When I opened the box, I was immediately impressed with how it was packaged. Everything was organized and in individual boxes with all of their required pieces, so there was no hunting for screws or anything. Most of the pieces had the option of installing using command steips or screws. The directions were in an envelope all together. Everything went up easy and was very simple to install and set up. My husband actually made the comment that they truly did live up to their name because of how simple it was from start to finish. We were worried about the door and window sensors because we have bigger trim that makes them not line up perfectly, but they seem to be working just fine so far. The base is sleek and modern looking so it does not look super out of place in our living room. It even came with a nice yard sign. We have already started looking at other security accessories to add to our home from SimpliSafe and plan to purchase a smaller system for my parents for a Christmas gift. The only reason that I didn't give it the extra star is because it says it's compatible with Alexa, but we have not had any luck setting that feature up so far. Overall, this is a great system, and we are really excited to have it in our home!

Review from SimpliSafe.com
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Nov 15, 2025
Reviewer name: verissimus_6750
4 out of 5 stars
4 out of 5 stars review

Great product, but not so great paywall.

[This review was collected as part of a promotion.] This security system is very cool and it includes a lot of stuff to make your home more secure. I put up the hub, keypad, some motion sensors and a camera and they all worked fine. The app for the system is good software and it was easy to navigate. The alarm is incredibly loud. All the parts of this system perform as they should and they seem like quality products with good materials and well thought out features. I must mention the downside though- it really seems like a lot of features are behind a paywall. If I knew about the paywall and subscription I would've maybe passed on this one, so I knocked off a star for that. But, for those who don't mind paying, I'm sure they do a good job and give you lots of features and data.

Review from SimpliSafe.com
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Apr 7, 2026
Reviewer name: MOSES
1 out of 5 stars
1 out of 5 stars review

Worthless product and even worse customer service.

I've had my system for 5 years from day one I've had issue after issue. Base station,key pad,camera,sensor issues back to back replacement components sent I've escalated to the highest departments with no help a manager finally told me today there's nothing we can do we've tried everything maybe it's your house or you have interference I've had this for 5 years! I've replaced every single component serval times now my front door lock had froze it won't respond and when you try to fix it the app says call us. When I di they said sorry we have no idea what's going on they won't refund me. They won't send out anymore parts they won't give me my money they said we can give you 3 free months….. what am I gonna do with 3 free months? The system doesn't work!!!! So what good is 3 months. I literally had the rep tell me just use it as is you should be fine. You just can't use the door lock cameras but the monitoring should be safe to use still excuse meeeeee

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