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Customer reviews for SimpliSafe 13pc Security System with Outdoor Camera Series 2 for
SimpliSafe 13pc Security System with Outdoor Camera Series 2
4.6 out of 5 stars
stars
25 ratings25 reviews
  1. 5 stars76% (19)
  2. 4 stars20% (5)
  3. 3 stars0% (0)
  4. 2 stars0% (0)
  5. 1 star4% (1)
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Showing 1-10 of 25 reviews
Jan 23, 2026
Reviewer name: nicholasm33_9243
5 out of 5 stars
5 out of 5 stars review

Excellent home security system!

[This review was collected as part of a promotion.] The SimpliSafe 13-Piece System is easy to set up, works flawlessly, and covers the entire home perfectly. The sensors are reliable, the app is simple to use, and the overall system gives real peace of mind. Great value for a complete, customizable security solution.

Review from SimpliSafe.com
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Oct 17, 2025
Reviewer name: allycias_8160
5 out of 5 stars
5 out of 5 stars review

Luxury home security

[This review was collected as part of a promotion.] This is an amazing one. We have wanted a nice security system for a long time and my significant other is looking forward to setting this one up. It does look a bit complicated but we will tackle it. High quality and durable.

Review from SimpliSafe.com
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Oct 24, 2025
Reviewer name: michelles593_6074
5 out of 5 stars
5 out of 5 stars review

Simplisafe is powerful yet simple

[This review was collected as part of a promotion.] Simplisafe is simple to install yourself easy to setup and adjust and works seamlessly. Great options for sensors like entryways and motion and even water and smoke. Add in cameras that can be battery operated or solar charged or even plugged in and you're ready to arm. Monthly charge is more reasonable than most others and service is very good.

Review from SimpliSafe.com
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Nov 7, 2025
Reviewer name: stephanieo172_914
5 out of 5 stars
5 out of 5 stars review

Great security system!

[This review was collected as part of a promotion.] The SimpliSafe were fairly easy to install with easy to follow instructions on the app. Easy to add the extra devices. Quickly learned to deactivate the alarms when I forgot to set to "off" or "home", but once you figure out the app, the system gives you peace of mind. I also appreciate that the app allows so much customization.

Review from SimpliSafe.com
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Oct 29, 2025
Reviewer name: al154_9845
5 out of 5 stars
5 out of 5 stars review

Simplisafe security system

[This review was collected as part of a promotion.] This 13 piece system has mostly what you need to perform a DIY setup. It has a base station and keypad as the interface. There is one outdoor camera that was placed at the front door area. 2 motion sensors were great as I placed one on each level of the house. 8 entry sensors were enough for me to place at each of my 4 entryways with 4 remaining o es to place at lower window areas. The app is easy to use and set up once you have installed the equipment. You can choose the level of monitoring you want with different costs for the level of monitoring you want. You can use it without any plan but it will be very limited and can’t record from the camera. I do wish the monitoring costs were lower or added extra functionality for the free plan.

Review from SimpliSafe.com
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Nov 14, 2025
Reviewer name: vrmanga_5390
5 out of 5 stars
5 out of 5 stars review

Very easy to setup and very user friendly operatio

[This review was collected as part of a promotion.] Easy to setup and very user friendly operation. Took a couple of hours to unbox, read the manuals, and get everything setup with sensors on all doors and windows, base unit, and wifi. Learning how to arm and disarm and use the app was also very easy to learn and use. Very happy with this product.

Review from SimpliSafe.com
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Nov 14, 2025
Reviewer name: shaunan11_1429
5 out of 5 stars
5 out of 5 stars review

A simple way to keep your home and family safe

[This review was collected as part of a promotion.] SimplySafe 13pc system is super easy to install and just as easy to use. It took less than 10 minutes to hang the keypad and the main "tower " you simply plug in. The voice of the system is very calming. I'm sure most people may not care about that, but there are some of us that hate when the voice of a security system, or any other similar type of system, is aggressive sounding. The door monitors are nice, they make a little beeping sound when opening the door. Overall I really like the whole SimplySafe system, I've used it for a month and so far it has lived up to its name and it is simple to install, simple to use and a simple way to keep your home safe!

Review from SimpliSafe.com
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Oct 14, 2025
Reviewer name: vivachu_553
4 out of 5 stars
4 out of 5 stars review

Seems like a good security system, not a fan of th

[This review was collected as part of a promotion.] So far I really like this system, but I do have a few things that I am concerned about for the future. First off, the setup is pretty easy. I had to download the SimpliSafe app and I had no trouble getting any of the devices connected to it. This is my first security system so I was a little intimidated but so far everything has seemed relatively customizable. I do wonder how long it will take for the entry sensors to deplete their battery. Especially if you're going in and out a lot. I really like the keypad. The buttons are big and easy to read to the point that even my mom who has trouble seeing could use it. The outdoor camera I feel very iffy on and is why a docked a star. I had to actually look up a video to see how to install the battery and apparently you just twist the lens of the camera and it comes off. So that's relatively easy. What I don't like is that this is a camera with a magnetic base. Someone could easily come by and just take the camera off the base if you don't have it high enough out of reach. I personally didn't want to install mine that high, so it getting stolen is something on my mind. I do wish that it was all one piece or that it at least had some kind of locking mechanism. Camera quality seems good so far. I don't have the best Wi-Fi and I haven't had any disconnects. Overall, I haven't had the system too long so I can't say for sure what's going to happen in the weeks and months to come. But so far even on a free plan, I am very happy to be able to monitor my home.

Review from SimpliSafe.com
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Nov 16, 2025
Reviewer name: heatherpf9dd_2752
4 out of 5 stars
4 out of 5 stars review

Easy to install

[This review was collected as part of a promotion.] When I opened the box, I was immediately impressed with how it was packaged. Everything was organized and in individual boxes with all of their required pieces, so there was no hunting for screws or anything. Most of the pieces had the option of installing using command steips or screws. The directions were in an envelope all together. Everything went up easy and was very simple to install and set up. My husband actually made the comment that they truly did live up to their name because of how simple it was from start to finish. We were worried about the door and window sensors because we have bigger trim that makes them not line up perfectly, but they seem to be working just fine so far. The base is sleek and modern looking so it does not look super out of place in our living room. It even came with a nice yard sign. We have already started looking at other security accessories to add to our home from SimpliSafe and plan to purchase a smaller system for my parents for a Christmas gift. The only reason that I didn't give it the extra star is because it says it's compatible with Alexa, but we have not had any luck setting that feature up so far. Overall, this is a great system, and we are really excited to have it in our home!

Review from SimpliSafe.com
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Apr 7, 2026
Reviewer name: MOSES
1 out of 5 stars
1 out of 5 stars review

Worthless product and even worse customer service.

I’ve had my system for 5 years from day one I’ve had issue after issue. Base station,key pad,camera,sensor issues back to back replacement components sent I’ve escalated to the highest departments with no help a manager finally told me today there’s nothing we can do we’ve tried everything maybe it’s your house or you have interference I’ve had this for 5 years! I’ve replaced every single component serval times now my front door lock had froze it won’t respond and when you try to fix it the app says call us. When I di they said sorry we have no idea what’s going on they won’t refund me. They won’t send out anymore parts they won’t give me my money they said we can give you 3 free months….. what am I gonna do with 3 free months? The system doesn’t work!!!! So what good is 3 months. I literally had the rep tell me just use it as is you should be fine. You just can’t use the door lock cameras but the monitoring should be safe to use still excuse meeeeee

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