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Customer reviews for SimpliSafe 13pc Security System with Outdoor Camera Series 2 for
SimpliSafe 13pc Security System with Outdoor Camera Series 2
4.6 out of 5 stars
stars
25 ratings25 reviews
  1. 5 stars76% (19)
  2. 4 stars20% (5)
  3. 3 stars0% (0)
  4. 2 stars0% (0)
  5. 1 star4% (1)
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Showing 1-10 of 25 reviews
Jan 23, 2026
Reviewer name: nicholasm33_9243
5 out of 5 stars
5 out of 5 stars review

Excellent home security system!

[This review was collected as part of a promotion.] The SimpliSafe 13-Piece System is easy to set up, works flawlessly, and covers the entire home perfectly. The sensors are reliable, the app is simple to use, and the overall system gives real peace of mind. Great value for a complete, customizable security solution.

Review from SimpliSafe.com
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Nov 21, 2025
Reviewer name: mtbchik_7293
5 out of 5 stars
5 out of 5 stars review

SimpliSafe delivers reliable, easy-to-use whole-ho

[This review was collected as part of a promotion.] The SimpliSafe home monitoring system has given me a whole new level of confidence in my home’s security. The setup was quick and incredibly user-friendly, even for someone not tech-savvy. Every sensor and camera works seamlessly together, and the app keeps me informed no matter where I am. Their 24/7 professional monitoring is fast and reassuring, giving me peace of mind day and night. Overall, SimpliSafe offers dependable protection with an effortless, modern experience.

Review from SimpliSafe.com
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Oct 24, 2025
Reviewer name: michelles593_6074
5 out of 5 stars
5 out of 5 stars review

Simplisafe is powerful yet simple

[This review was collected as part of a promotion.] Simplisafe is simple to install yourself easy to setup and adjust and works seamlessly. Great options for sensors like entryways and motion and even water and smoke. Add in cameras that can be battery operated or solar charged or even plugged in and you're ready to arm. Monthly charge is more reasonable than most others and service is very good.

Review from SimpliSafe.com
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Oct 29, 2025
Reviewer name: al154_9845
5 out of 5 stars
5 out of 5 stars review

Simplisafe security system

[This review was collected as part of a promotion.] This 13 piece system has mostly what you need to perform a DIY setup. It has a base station and keypad as the interface. There is one outdoor camera that was placed at the front door area. 2 motion sensors were great as I placed one on each level of the house. 8 entry sensors were enough for me to place at each of my 4 entryways with 4 remaining o es to place at lower window areas. The app is easy to use and set up once you have installed the equipment. You can choose the level of monitoring you want with different costs for the level of monitoring you want. You can use it without any plan but it will be very limited and can’t record from the camera. I do wish the monitoring costs were lower or added extra functionality for the free plan.

Review from SimpliSafe.com
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Nov 27, 2025
Reviewer name: endinaa_3517
5 out of 5 stars
5 out of 5 stars review

Absolutely amazing

[This review was collected as part of a promotion.] This 13 piece SimpliSafe indoor home monitoring system is what every family needs to feel safe and protected. This system features motion activated sensors, night vision, HD resolution, motion sensors and image sensors. The kit includes a 30 day free trial to really learn and love it.

Review from SimpliSafe.com
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Nov 7, 2025
Reviewer name: stephanieo172_914
5 out of 5 stars
5 out of 5 stars review

Great security system!

[This review was collected as part of a promotion.] The SimpliSafe were fairly easy to install with easy to follow instructions on the app. Easy to add the extra devices. Quickly learned to deactivate the alarms when I forgot to set to "off" or "home", but once you figure out the app, the system gives you peace of mind. I also appreciate that the app allows so much customization.

Review from SimpliSafe.com
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Oct 13, 2025
Reviewer name: pillowprincess2010_2777
5 out of 5 stars
5 out of 5 stars review

Love it!

[This review was collected as part of a promotion.] So far we love this system. The install is so easy, my kids could install it if we didn’t use the drill for the cameras. The cameras are crystal clear and the night vision is bright as day. I’m loving the entry sensors since I have a four year old that can open everything.

Review from SimpliSafe.com
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Nov 15, 2025
Reviewer name: verissimus_6750
4 out of 5 stars
4 out of 5 stars review

Great product, but not so great paywall.

[This review was collected as part of a promotion.] This security system is very cool and it includes a lot of stuff to make your home more secure. I put up the hub, keypad, some motion sensors and a camera and they all worked fine. The app for the system is good software and it was easy to navigate. The alarm is incredibly loud. All the parts of this system perform as they should and they seem like quality products with good materials and well thought out features. I must mention the downside though- it really seems like a lot of features are behind a paywall. If I knew about the paywall and subscription I would've maybe passed on this one, so I knocked off a star for that. But, for those who don't mind paying, I'm sure they do a good job and give you lots of features and data.

Review from SimpliSafe.com
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Nov 6, 2025
Reviewer name: thuyoanh87_760
4 out of 5 stars
4 out of 5 stars review

Great system!

[This review was collected as part of a promotion.] The SimpliSafe 13-piece system is work great, easy to install and easy to use, the sensors work reliably. Door, window, and motion sensors work reliably, providing peace of mind. Also, the outdoor camera is great quality ,too. Its a solid choice for basic DIY home security .

Review from SimpliSafe.com
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Apr 7, 2026
Reviewer name: MOSES
1 out of 5 stars
1 out of 5 stars review

Worthless product and even worse customer service.

I’ve had my system for 5 years from day one I’ve had issue after issue. Base station,key pad,camera,sensor issues back to back replacement components sent I’ve escalated to the highest departments with no help a manager finally told me today there’s nothing we can do we’ve tried everything maybe it’s your house or you have interference I’ve had this for 5 years! I’ve replaced every single component serval times now my front door lock had froze it won’t respond and when you try to fix it the app says call us. When I di they said sorry we have no idea what’s going on they won’t refund me. They won’t send out anymore parts they won’t give me my money they said we can give you 3 free months….. what am I gonna do with 3 free months? The system doesn’t work!!!! So what good is 3 months. I literally had the rep tell me just use it as is you should be fine. You just can’t use the door lock cameras but the monitoring should be safe to use still excuse meeeeee

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