We expect our products to reach you in perfect condition, so we're disappointed to hear this! The PLUGS go through several quality checks to make sure they'll arrive ready to be used, so we'll be sure to let our Quality Team know about this. If you want to share more, so we can help, just give us a call at: (800) 308-3279 - The Febreze Team

This is never the condition you should expect. We'd like to make sure you get to use each drop of your Febreze. When you have a chance, please reach out to us at (800) 308-3279.

Hello! We are sorry to hear that your Febreze Plug-In refills did not last as long as expected. Typically, they last around 50 days on the lowest setting, though using higher settings can reduce the duration. We appreciate your feedback and are sorry for the inconvenience. Please feel free to call us at (800) 308-3279 to report this or for any assistance.