Hello Reginald, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery Artisinal Clear Sphere Ice Maker. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.<br />The ice balls typically drop 3-5 minutes after the ice making cycle ends.

Hello Sarah, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery Artisinal Clear Sphere Ice Maker Touch Control Grey . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.<br />You are correct, the ice storage area is not refrigerated. It is intended that ice produced be periodically transferred to zipperlock bags for storage in a conventional freezer. To make firmer/larger/drier ice, use colder water.

Hello theresa, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery Artisinal Clear Sphere Ice Maker Touch Control Grey. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Hello Jamaiya, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery Artisinal Clear Sphere Ice Maker Touch Control Grey . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Hello Robin, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery Artisinal Clear Sphere Ice Maker. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.