Thanks for reaching out, Lorena. We're sorry to learn of your disappointment. While we provide an average retail price, each retailer sets its own final pricing. For specific questions about pricing, we recommend reaching out directly to Sam's Club customer service team. We hope you have a great day! – Mindi, SC Johnson Consumer Care

Oh no! We'd expect this thick formula to tackle stubborn stains and everyday stains so you can worry less about stains and live in the moment. Our team is here to help and we hope you'll give us a call so we can make this right. We can be reached at 1-800-558-5252 on weekdays between 8 a.m. and 4:30 p.m. CT. Be sure to provide your reference number: 23223135. Chat soon! – Brooklyn, SC Johnson Consumer Care