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Customer reviews for TurboTax Premier 2025 Physical Package, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14) for
TurboTax Premier 2025 Physical Package, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14)
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Showing 931-940 of 5,615 reviews
Apr 10, 2026
Mawof4
5 out of 5 stars review

TurboTax is easy to use.

I have been using TurboTax for years. I am confident that my returns are correct. My returns include W2, 1099R, Social Security, Interest Income, Rental Income, and Royalty income. It is very easy to use for income and deductions. I would recommend TurboTax to anyone and save the cost of going to a CPA.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.

Mar 30, 2026
RayF2
4 out of 5 stars review

Entering a 1031 Exchange is very difficult

I made a 1031 (like-kind property) Exchange last year. Filing requires a Form 8824 that's available but its Step-by-Step is hidden and there's little help. AI said to Search for "like kind" to find and use Step-by-Step. You need to create the replacement Sch E property. You must study applicable Fed Form instructions to understand given up and replacement property prices, fees, basis, and depreciation. Use Step-by-Step to answer questions and enter correct values. More detailed guidance is needed. After completing the exchange interview, switch to Forms view to verify that the Form 8824, 4797, Sch E, and depreciations are correct for both properties. I spent hours learning and trying different choices and values to get an error-free 8824 and correct forms. I called several "Connect with an expert" most couldn't help. I finally reached an enrolled agent with years of experience. We spent 5 hours figuring out how to answer the questionnaire. Later, I found the replacement property's basis was wrong resulting in a serious error in depreciation.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 18, 2026
ValenciaSunshine
5 out of 5 stars review

Another Tax Year Completed With Ease

This is the 35th year that I've used Turbo Tax to calculate my income taxes. I use Turbo Tax because it is accurate, compatible, and the interfacing with financial institutions makes it very easy to complete this task. While I don't have a complicated tax situation right now, the features of Turbo Tax makes it easy to cruise through the various income and deduction topics allowing me an opportunity to better understand various tax issues and situations. I have survived two audits dealing with charitable giving without complications. The support that I received from Turbo Tax was helpful.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.

Apr 12, 2026
87665NoNameNeeded
2 out of 5 stars review

Typical modern enshittified software

The TurboTax experience was about as annoying as usual. This year required dealing with upgrading to Windows 11, it's own nightmare. Then, as usual the software required constant updates, and in fact required one right as I was filing. Necessitating an additional review of the tax return. And now this survey can't seem to keep up with my typing, so I have to deliberately slow down so that it doesn't reverse or skip keys.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 17, 2026
MBA grandma
1 out of 5 stars review

Don't waste your money

Turbo Tax Premier is unable to process inherited Roth IRA's. It processes everything as having been inherited after 2020 but even then reverts to loops where it confuses information and does not provide input for the deceased. It taxes the entire amount. RMD's? Turbo Tax is unable to separate RMD's for regular IRA, Roth IRA, and inherited Roth IRA's. Very frustrating. Using the phone in chat feature is a waste of time. The wait time is outrageous and the tech does not know the answers. Sharing my screen with someone I do not know who does NOT know what they are doing is not a pleasant experience. Give me directions to complete the changes I need to make without sharing my screen. Update your features. Use the current laws. This year's version feels like some AI chatbot driven creation. I have little confidence in the product.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Apr 7, 2026
TRAES44
3 out of 5 stars review

Lousy product support

Support for your software is non-existent. Whe I installed the program and started it, it did not bring up the previous year's files. I went to the "community" FAQ and found nothing that would help and wasted a lot of time. Eventually I solved the problem on my own but it was frustrating and time consuming. Your lack of product support cost you 2 stars.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 29, 2026
ronnkarens
4 out of 5 stars review

still a few kinks

85 % of support was helpful, all agents were very courteous and understanding. I thought the first agent I spoke with should have known how to import 24 returns after I forgot to enter them before starting on 25 returns. Wasted about 4-5 hrs trying through various channels until I asked Gemini. Gemini gave me the answer and took a few minutes to enter 24 returns, Evan after I started 25 returns. Was never able to contact professional help after Paid the $60 fee. I needed help with a trust KI schedule. I would like a g\credit of the $60

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 23, 2026
SteveDan81
4 out of 5 stars review

TurboTax is Very Good.

When I clicked to transmit my federal and state returns (like dropping them in the mailbox) I got a message asking for more information. It took me to the state return (MO-A) indicating the need to fix a couple of entries. The fix was not at all friendly. After a couple of hours or more of trial and error and reviews I returned to the transmit and the retrurns were successfully filed. No explanation of what happened.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.

Mar 14, 2026
Ferd123
5 out of 5 stars review

Easy and Accurate

I have used Turbo Tax for many years to prepare my federal and state income tax returns. Some years have been more complicated than others but the software has been relatively easy to use and always accurate. Great product and this year for the first time i filed electronically. We'll see how that goes.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.

Mar 22, 2026
Brian Mag
5 out of 5 stars review

Turbo Tax and it's representatives are Awesome!!

This is my third year using Turbo Tax, each year becomes easier and faster to complete my return. The software is great and covers EVERYTHING in a very easy to navigate and understand manner. But, what makes me so comfortable using Turbo Tax is if I have any questions their customer support is second to none! Every representative I've spoken with has been VERY knowledgeable, friendly and extremely patient with me. I feel confident my returns (Fed & State) are done accurately while getting me the best refund possible. Using Turbo Tax is a great experience, wouldn't have thought I would ever use those words regarding doing my taxes!! Thanks Turbo Tax for making a great product and hiring such friendly patient representatives and training them so well!!

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

Thank you for the shout-out to our team. We know every tax situation is unique, and we’re happy our tax experts were able to provide the specific guidance you were looking for.