I only keep my tax returns on portable memory devices and delete the files from my computer for security reasons. Because I tried to use the protocol that has worked in the past, I struggled to import my data from my last year's return which was also prepared using TurboTax Premier. I had to go online and do a search in order to learn how to do that, and later it failed totally. This year I experienced problems with data entry for Form 1116 [Foreign Taxes Credit]. The Problem is due to TurboTax when in Step-by-Step mode immediately eliminating any further access to data for different countries after entry of data for the first country selected by the user. Also, the order in which that data must be entered to keep the program "happy" is very important. Eventually I gave up after wasting a few hours trying different methods of data entry and entered the data manually on the Form 1116 and its associated worksheets. Also, this year's software would not allow me to import last year's return despite it being prepared using the 2024 version of TurboTax Premier Desktop for Macbook. The first installation of the 2025 software worked to import my last year's return, but thereafter crashed and froze up my computer. That resulted in multiple hours online with TurboTax support without any success. She clearly was guessing and did not know how Apple computers work or even that a 5GHz broadband connection was a broadband connection. She wasted much of my time. I eventually solved my problem by deleting everything from that software and my tax return and then starting all over with a freshly downloaded installation... which would not allow me to import my last year's return. Which meant that I had to manually enter everything. Another huge fault and waste of time.

Again, this year, it would not let me e-file the state tax return. It kept saying we run into a snag and would not go any further. Wasted 4 hours on the phone and nothing worked. Last year there was an option to pay by phone, but that option was not available this year. So, I had to print and mail my state taxes. Sad that this company has fallen down to the point where their software does not work.

I rely on TurboTax for my tax issues. It is relatively easy to use and so far, its accuracy has been reliable. It does do a lot of calculations and data transfers from previous filings and it does not explain them, but adds forms and data that appear to be superfluous. A subsequent explanation of such added forms or reasons why data was used, would be appreciated.

Terrible. Topics are not arranged intuitively, nor is the walk through complete. If I didn't already know I had to file certain things, I would have missed them by walking through this topic. Also, there are so few links for clarification or to see what the actual form is, a feature that was available on every screen of my last software. If I wasn't sure of the answer to a question, I had to separately go to the internet, try to figure out which schedule we were on, and then look through it for the correct line and read the line instructions. Now to add insult to injury, this AI tomfoolery review box is changing my correctly spelled words into nonsense as I type. 0 stars, would not recommend to a friend.

I hate the online version of Turbo Tax - much happier with Desktop option. However, my computer can't be updated to Windows 11. This desktop app needs to be compatible with Windows 10. How dare you force me to spend hundreds of dollars on a new computer that I don't need.

I have been a long time turbotax user and familiar with using the software. This year my return was more complicated by the sale of an out of state property. I found TT to be vague to the point I needed to use an external AI product to figure it out. Also, it let me pay to efle a state return and then wouldn't allow the return to be processed. The process for requesting a refund could not be more confusing. This may be the last time using TT, will let others know as well

I've been using Turbo Tax for at least ten years and have been able to do my own taxes accurately even though I consider myself a computer dinosaur. I used to do my taxes on paper but there have been too many tax law changes and personal changes to continue doing them that way. Sometimes I may have a little difficulty understanding the computer, but it is well worth the cost to use Turbo Tax. Keep up the great work.

So much struggle to get to where I needed to be and enter what I needed to. See below for my overall assessment. You must have used AI to construct this program and boy, does it show—it was laden with glitches and navigational failed links. I'm very disappointed in your product this year.

TT had problems downloading and incorporating the Schwab 1099 composite and it took extra time for me to figure out what was missing and where. it worked much better last year (2024). Also had difficulty adding a depreciation able asset to my rental property.. Additionally i think TT should have done a better job with the Wisconsin tax form. Caused confusion.

Had problems this year. Some how the software decided I had business expenses when I didn't, and wanted to know my employer for a UE form. I did not have business expenses. Also, when I decided to submit my PA state taxes later after I had selected to efile both, but I couldn't back up, so I just submitted the federal tax forms. I was forced later to efile my PA state taxes because I couldn't get out of not doing it.