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Customer reviews for TurboTax Premier 2025 Physical Package, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14) for
TurboTax Premier 2025 Physical Package, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14)
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Showing 831-840 of 5,615 reviews
Apr 9, 2026
chevyford man
4 out of 5 stars review

TT use to be great

I have been using TT since 1988 and I have to say this time has been a real nightmare. Not near as user friendly as in the past. I had to really work to find things. I did this yrs taxes 4 times and every time it was different and a different outcome. Sadly next yr I am thinking about having my taxes done. IF this yrs was done by AI then I'm done with TT. AI is NOT good !!!!!!!!!!

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.

Mar 19, 2026
MargueriteSoper
3 out of 5 stars review

Not Happy

I had to wait on Turbo Tax to update depreciations before I could file. I also had an issue getting my last year's return linked. It took me several week and about 5-7 hours total trying to accomplish this before I coul file my return. Would you be happy?

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Apr 1, 2026
Carldude
4 out of 5 stars review

Recommend

I have used Turbo Tax and Quickbooks software for years and I have found the software to be accurate, reliable and intuitive. The only problems that I have is the push to pay a high-cost annual online subscription that everyone is going to and outsourcing the customer relations to India where it is difficult to understand what they are saying as they try to speak English.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.

Apr 9, 2026
Sam J who cares
2 out of 5 stars review

1 step forward and 1 step back

Importing is NOT picking up state differences on Treasuries. As of 4/9/26 I still was unable to get TTX to generate estimated tax vouchers, even blank ones. Each year something get a tiny bit better but then there seems to be a basic thing TTX cannot do, like ES vouchers! Frustrating.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 20, 2026
SuluMaru
4 out of 5 stars review

Update Turbo Tax problem

I switched to MAC this year from Windows. The problem I had was updating the program before transmission e-file was accepted There is no update on the menu so I downloaded a new Turbo tax program, transferred my return to it and then was able to file. Also there was no forms menu as in prior programs on Windows.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.

Mar 21, 2026
Chingaooo
5 out of 5 stars review

Turbo tax is great, but it needs some changes 2026

Turbo tax is a great software. The only issue for me is the miss leading information about their fees. I feel the information given to the customer is confusing, they should put this information at the beginning. Simple and to the point the purchase price is only for the using the purchase software. There will be an additional fee for sending the information to the Federal and State.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.

Mar 16, 2026
RF73
4 out of 5 stars review

Turbo Tax continues to be very good after years.

This time I gave Turbo Tax a rating of 4 out of 5 for the following two reasons: 1) After using Turbo Tax for over 15 years with no problems at all, in 2024 Turbo Tax, I was shocked to learn that in order to use it I had to have the latest Apple operating system (Mac OS). All my Apple computers would not accept the latest OS, so I was forced to purchase a new Apple computer. 2) Using the 2025 Turbo Tax app it would not transfer my personal data from my 2024 tax return. I had to input all that information on the keyboard.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.

Apr 9, 2026
JDR505
3 out of 5 stars review

Turbo Tax is less user friendly

I had to call for support because you could not toggle between the "Step by step" and the "forms" without completely losing my place. For example I made and error in entering the RMD amount (because of lack of guidance) Saw the error on "forms" and could not get back to step by step to correct it. Working with the support person we finally found it after 20 plus minutes or so. The point is that it should not be necessary. I've using TurboTax since the 1980s and it has been harder to use during the last several years.For example, it is now very confusing to enter RMDs that have had partial distributions via Charitable Donations. There used to be questions about that to guide entering the data. Now I did not see that. I thought TurboTax kept a record from year to year of the "Basis" for my IRAs. Is that form 8606 or something like that. Now could not find it and Turbo Tax asked me for it ---- it is gone!

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 29, 2026
nickername
4 out of 5 stars review

Works for about 95% of the tax return

It would be great if TurboTax fixed the following: 1) TurboTax automatically assumes that any HSA distributions were taken for medical expenses incurred in the same tax year as the distribution. That is not always the case and makes it impossible to reconcile with state tax filings that do not follow federal tax laws (like California). PLEASE FIX THIS ISSUE. 2) The instructions for entering foreign tax withholding (in my case for dividends) is incorrect. I had to read several articles and watch a couple of YouTube videos in order to enter this correctly (at least I was able to do so eventually).

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 28, 2026
Stacey 26
4 out of 5 stars review

TurboTax makes taxes much easier.

Overall I like using TurboTax and how it walks you thru income and tax categories. The only reason I didn't give 5 stars is because it kept creating an error 2 years in a row on a W-2 import of a US based company wanting a selection of which foreign country it was from. The returns couldn't process until I deleted the import and manually entered the information instead.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.