Skip to Main Content
Sams Club
Sams Club
Customer reviews for TurboTax Premier 2025 Physical Package, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14) for
TurboTax Premier 2025 Physical Package, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14)
Sort by |
Showing 791-800 of 5,615 reviews
Apr 1, 2026
matt11111111111
3 out of 5 stars review

Pretty good, but check it's work carefully.

Would not accept my Bank of America account information that I have used for years. Directed me to use the routing number from the website/app, which I did, and then would not allow me to continue with e-file. Also, regarding the CA return, incorrectly allocated mortgage interest for a rental property to my schedule E and personal itemized deductions. This require manual correction with zero assistance available from support.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Apr 7, 2026
StillWaitingForRefund
2 out of 5 stars review

Turbo Tax has created frustration and loss of mone

The Tax Experts have been very helpful. The last Expert I talked to name was Trevor. He was very helpful on getting me to getting my refund. The product has a major flaw and I feel I should get a complete refund for the product purchase, submitting my State refund electronically and for having to pay for the Tax experts. Total cost $167.99. I chose Turbo Tax to save money and time, but could have used my tax person for almost the same amount of money to do my return for me and save all the time I have lost and frustration. I started my refund early and when I imported my W2 I had downloaded into Turbo Tax my 2024 W2 instead of my 2025. The first expert I talked to said that the software should have caught that, but I ran it a second to check to see if I over looked something and it took the wrong W2 without alerting me to the mistake. I just retired the first of the year and hoped I would have my return to keep me from taking money from my retirement for a while and keeping my investments until later, but I have had to sell earlier than expected. The reason I am giving two stars is because your help has been very helpful so far.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Apr 2, 2026
DanielB689
3 out of 5 stars review

TurboTax State still not very Q&A

Disliked the AI ... it was much worse than previous years. It didn't find the answers to my questions. I had to do it myself in the forms. Sale of my house ... was logged as income in my state form in an comment about minimum tax. This really got me worried to the point where I filed the Schedule D and Form 8949 anyway

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 19, 2026
PaisleyPrints
3 out of 5 stars review

Online version has problems

I tried the online version of TurboTax, but there was a problem with the OH state version that caused my return to be rejected. I was told that a "fix" had been identified, and that I needed to wait until 3/19 to fix my return. Unfortunately the fix didn't address my issue. I was forced to revert to the desktop version, and mail my state return.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 15, 2026
goSFGiants28
1 out of 5 stars review

Confusing user interface

The UI/UX on this version of TurboTax was terrible. It started off by constant reminders to do taxes online. I don't want to! The section on income/investments was confusing and unclear as to what was done and what needed review. The app constantly threw modals up asking for feedback. Just stop. Also, the typeface and leading were terrible small/tight and not adjustable.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Apr 4, 2026
ELHEFEDEMUERTO
5 out of 5 stars review

REFUND OPTIONS

TURBO TAX HAS THE OPTION TO CHOOSE DIRECT DEPOSIT OR HAVE A REFUND MAILED. HOWEVER, STARTING FOR 2025 YEAR RETURNS, THE IRS CHANGED THE RULES AND THEY DON'T MAIL OUT REFUND CHECKS. AFTER TALKING TO THE IRS, WHILE NOT STATED ANYWHERE, ACTUALLY WILL MAIL OUT A REFUND IF YOU WAIT 30 DAYS. THAT STIPULATION SHOULD BE AN OPTION ON A REFUND SITUATION AND STATED AS TO SUCH, OR JUST REMOVE THE OPTION TO GET A REFUND BY MAIL.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.

Mar 20, 2026
elprado0100
2 out of 5 stars review

see above

Disappointed with return/process due to the fact that Intuit tried to slip in $70 of additional fees which were not fully explained. Specifically, one was identified as "turbotax premium service" and "state efile fee". To correct this, I had to contact support. It appears that they were able to resolve the turbotax premium service, but I was advised that the only way to avoid the state efile fee was to print and submit the form via USPS.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Apr 8, 2026
2tired2use
2 out of 5 stars review

to cumbersome

no extension available in desktop, online is way to cumbersome. It took me over an hour to find the location in the software, then tried to sell me turbotax...... if I had not been using for years would change to another software package. considering starting over next year with something else

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 25, 2026
TW from MO
3 out of 5 stars review

Handling of 1099's is bad

The handling of foreign tax credits is horrible. The instructions seem to encourage skipping the credit altogether. Following the instructions requires multiple passes through the calculations to build a file that can be e-filed. This is not professional and does not build confidence in the final answer. Another issue is it is nearly to impossible to match the 1099 downloaded to Turbo Tax with the pdf download so that I know how to answer the question. In addition, question were asked to fill in numbers that Turbo Tax should know from the downloaded 1099.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 20, 2026
joeyieur
1 out of 5 stars review

HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THE WORST SERVICE EVERY YEAR. I PURCHASED PREMIER BUT ONLINE DOESN'T ALLOW ME TO ENTER A PRODUCT CODE SO I HAD TO PAY $25 AGAIN TO FILE A CALIFORNIA STATE RETURN. YOUR SERVICE IS HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855