I bought a new computer to be able house Turbo Tax 2025. I have used it for many years. All my files were transferred with the correct endings to saved files. Still, my data did not transfer from 2024 to 2025. The answer from AI after several in effective ideas was to enter the data myself. It seemed insulting. On my state return, I had to report numbers lower than actual, to make the program accept the math. It was only a difference of $16, but it was a hassle to find the error.

I have been a Turbo Tax user for 25+ years, and this year I noticed instability in the product, features weren't very clear, and support - I couldn't get through. I have noticed that the quality of the product has deteriorated over time, but this years product was crashing few times. Integration (data import) with financial institutions also didn't appear to work, until I found the solution through support forum, after calling the support line and waiting for 30 min. It would be very helpful if the screens have suggestions and settings to verify. Also the tax prompts needs some redesigning - e.g. it was difficult to find where to put second home information.

TurboTax seems confused by addresses outside of the U.S. - it kept demanding a valid state and zip code for an address in Canada. Once taxes were done, filing took over an hour. The app kept finding missing/incomplete items that weren't found in the review process;

I've always liked Turbo Tax. It's fairly easy to use but I think the printing and pdf saving sections could be better explained. Sometimes it's hard to anticipate whether or not to Continue and if you will have another opportunity to print and save.

I thought the software was pretty good this year. A place or two where the cursor could have been in the right location when the page loaded where it was not, some things where the wording was a bit confusing for me to understand. However, consider both of those nit-picks. My biggest issue is that I can't decipher how the software came up with the amount of tax that I owed. Seems to me that this is purely numerical once you have taken into account all deductions/credits and whether the source income is ordinary or qualified, but I could never make sense of it and that frustrates me.

No, I am not engaged to any of your Live TurboTax experts, although I'm sure that they are all wonderful individuals and I just realized the question was - DID, I engage a Live TurboTax expert? No, but I'm still sure that they are all wonderful people.

Turbo tax is potentially just average. The use of ItsDeductible and its ease of importing charitable deductions had made me loyal to Turbo tax for decades. Now I feel inclined to look at other tax software to see what they offer and if I think they are more special than Turbotax.

Turbo Tax was more complicated this year beginning with the data merge with my financial company. I had to initiate it several times and in the end the program was asking me to provide data that it hasn't done in years past. I just didn't know what to enter. In years past it downloaded all the data that was necessary.

I keep getting this message. Have updated t-tax (and windows) multiple times. What are my options? " TurboTax Premier 2025 FAILED_VALIDATION. There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates. OK"

The last steps are confusing and tedious...just trying to print for review before paying is crazy. Downloading from the Fidelity goes okay, but I always get to the step when checking accuracy of the info, where there are twice as many accounts because Turbo wants to use last year's account info. There's no data in them, but I always forget that issue from last year....so,after deleting the empty ones, things go smoothly. Each year, it has gotten more confusing in several other areas as well.