I engaged -- several times -- with Darlene D because she is so clear and easy to work with. She was patient with my errors and helped me understand lots of points about how Turbotax works. I enjoyed her good cheer and clarity. She went the extra mile. We made several "dates" so I could be sure to get her help.

everything went great until it keep asking about having digital assets under error review and I had no digital assets I couldn't get past that error which was a flaw in the software. I called support and they said they would get back to me in 24-48 hours they never called back so i kept trying to get my data through by deleting and rreadding the info and for some reason it all of sudden let me move on. then at the very end of hitting the send button to elec file it hit me with another issue that was easy to fix and wasn't mentioned in the review section all I can say is get it together!!!!

Have been using Turbo Tax for a lot of years and also easy and accurate. The Step by Step interview process helps to ensure all topics are covered. I even got advice and recommendations for a deprecation deduction I would have otherwise missed. Filing is super easy and can be assured this is done completely

After a respite where we had more complex returns given the death of two family members, we came back to compete our own return (which we had done for years previously). TurboTax never ceases to amaze me with its simplicity that can make a moderately complicated return seem easy with the guided process. The ability to import records from our investment providers is such a powerful function that make it possible for us to do the return ourselves. It's good to back with TurboTax!

Information TurboTax (TT) provides about Schedule K-1 is far too limited. TT needs to allow direct importation of the information and give more guidance about completing the associated forms. This took me A LOT of time to sort out. Form 8990 is not supported AT ALL and definitely needs to be added.

Been using TurboTax since you came into being; will use it next year too. Hate the new graphic interface; prefer the old. Dislike having to log in to account to get a question answered. Used to be able to click on a number and get either the IRS document or the TT explanation straightaway. The download from Fidelity failed because the documents weren't ready but I couldn't tell that from TT - it just froze. Be really nice if a TT message came back saying something like "Documents not available for download". Bonus points for giving a predicted date for availability.

Hyperlinks to get more information appear to just go to the main TurboTax page. There an additional search is needed, rather than connecting to relevant information. Additionally, search results on the TurboTax page are less relevant than in the past. Also, tax return printing features are not as good as in previous versions. Printing of the tax forms for link defaults to printing of a copy for home records. Additionally, When printing is done, it doesn't ask if you want to save a personal copy, so you have to click back a low to get there.

Everything is very good except 2 things need to be improved : 1. NJ State case: There is one special case: In TIAA Retirement funds (403B), retirees already paid the state tax, however, the software has difficult to understand it, even more difficulty to handle it clearly (adjust cost, and decide taxable and excludable pars). 2. The speed and accuracy, the overall quality to respond/answer customers' questions are not very good. For many cases, the AL tools such as Gemini and ChatGpt are much better.

Simple way to file taxes - one glitch was encountered - for Colorado return, turbotax kept saying i needed to file a form saying I was claiming a refund for my deceased husband - but I didn't need to because I filed Joint return. Copilot talked me through how to correct the glitch in Turbotax -

Love Turbo Tax! Always and great product, thorough, and easy to use. Only knock for 2025 edition is this: Fix the digital asset question! This year even if you answered no to the question, you still had to go into the open form and manually check the box. Should be an easy fix to integrate for next year