I've used TurboTax for over 10 years. I find the user interface to be very intuitive and thus easy to use. I can't imagine going back and doing my return without software like TurboTax. The only negative is that it costs the filer to use it. It should be free to filers, and Intuit should get paid by the U.S. government, as it is the U.S. Government that is ultimately benefitting from filers using TurboTax and other tax software.

Confusing on some questions within the software to specific forms and answers to questions. Could be more detailed on instructions for filling out some forms. Also, not easy to contact for a quick specific question as the help online search doesn't get you to the answer, when you need to ask a specific question of a real person.

The app does not make it easy to pay state income taxes. For example, after filing and during filing, there is no option to make a payment from within the app to the state, just a short message directing to some 3rd party website that accepts payments for the state.

Turbo Tax "locked into" the Standard Deduction for me when the itemized deduction choice was clearly the better choice. I was not able to find a way to get to the screen where I could simply pick the one I wanted. To make the override happen I needed to delete all of my data entry in the Credit and Deduction section and start over. It took a while to come to that conclusion, bit it worked. The key, I think, is to not toggle back and forth to understand what is happening with the program - just make the choice and let it be.

Very disappointed with this Premier 2025 Desktop edition. I have had nothing but problems. It doesn't perform any updates or load the States Returns but won't let you proceed without the updates. Even after trying the so called patches I was still not able do do updates or proceed. Very annoying!!!!!

Very buggy. Interface often non-intuitive, and clearely shows lack of support (desktop version of the software). If you sell it, TurboTax should keep the software up to date and bug-free. We payed ~$100 for headaches. Also, the state return should be included - I feel TurboTax took advantage of us.

I've used TurboTax for many years. Will not any more from next year. The app is so outdated. Constantly needs update. Random errors. Smart Check tells me there is an error at form 2241 but no explanation or link to where it is - something very basic this day and age. Even typing this review feels stupid - it constantly moves the cursor to the end. There is a new app every year and I can't even delete them. It's becoming just ridiculous. One big draw was to share with 5 family members and that got killed last year.

I love TurboTax and have used it for many years. My frustration this year is that the program stalled and quit (requiring quitting and/or restarting the application) multiple times. I had doubts that I'd get thru the entire preparation and e-filing process without losing all entries and having to start the tax return preparation from the beginning with a new download. In essence, program stability became a serious question forcing me to "save" after almost entry.

There are important totals and information that would be beneficial to ensuring all information is correctly and completely entered. Then information is there, but it takes a "hunt" to find it. Menus to totals and entered information would be handy. Getting back to items in the State return for edit or review is very, very difficult and time consuming.

I have used TurboTax for years and have liked its features and ease of use. However, there are two areas that need improvement. 1. TT needs to be clearer about handling multiple IRA RMD's especially when I choose to take of my required RMD's from one IRA which is permitted by Federal law. I don't feel confident that TT understands and account for all of my RMDs. 2. TT eliminated "Its Deductible" software which was a VERY helpful tool when preparing for Non-Cash charity contributions. PLEASE give us back "Its Deductible".