I did not need to ask for assistance due to the ease of answering the embedded questions that helped me work through the process.

Decided to try online TurboTax this year. It was very confusing so I switched back to the Desktop version. It worked well.

Turbo Tax has been a great guide in filing our joint federal tax return since the 1990's. No issues.

Very intuitive interface, step by step instructions are easy to follow with options to skip to a specific category that is applicable for my case.

I was not able to attach a 1310 form, therefore I had to print and mail even though I paid for Efile for both returns. Very disappointing.

I have always been comfortable filing taxes with Turbo Tax but the hardware and software requirements have made it challenging to use TurboTax.

No customer service. Confusing. Complicated. Really could use improvements in the software design.

Alittle harder this year - ran into an error I could not resolve and had to call support for the first time ever

The premier works great for our rental and short-term rental income and expenses. Have use for 5 years.

Use Turbo Tax every year - convinced my daughter and son to use it and they really like it - works well for our entire family.