Navigating through the process was made far worse in the 2025 version. For example, in the income section, I pick a type of INT, then realize I was on autopilot and should have picked DIV. Getting back to that list of types again was really super frustrating. I also encountered a form related to entering college expenses, which had three form boxes with dollar amounts entered by me. This form was showing an error saying that the two lower boxes must add up to the amount in the top box. They did add up perfectly. I finally found a post online where TurboTax support said you have to round up/down the numbers to get this form to pass, which I did. This was posted online months prior to me encountering it - why never fixed/patched? Very frustrating!!

TurboTax used to be rather simple. t is now complex and doesn't cover all I'm paying for, like covering K-1 specific line items, and what needs to be installed. Same with completing stock data...had over 10 errors looking for whether a line item is a digital asset.

I was an accountant for 25 years and used the professional version of Turbo Tax. Since I retired, I use the Premier version and have noticed over the past couple of years this program is getting harder to navigate. I have been trying to finish my return today and have had an awful time trying to get past Capital Asset Sales Entry Worksheet because when I check the last box and try to leave the page, the "x" disappears. I cannot make it stay where it is supposed to be. I have paid for E-file on my state which I now cannot use and must print out and mail my return after I have worked half the day to make this program work. If I want to talk to someone to find out if there is anything else I can do, I have to pay for the time which is not tax related. I have never been so frustrated and will not purchase this program again.

The software appeared to generate unnecessary fixes, especially for institution supplied data where blank was submitted instead of zero. And the error did not take me directly to the proper worksheet - I had to search through the flagged document w/s to find the place to enter the "0.00" This seemed like a poor service designed to trick users into signing up for the new Help cost.

TurboTax makes it easy and super fast!! (Except for refusing to run on Windows 10. Had to dig into my BIOS to turn on TPM 2.0.) They even download and process every detail from my broker. (It would take me at least a week to go through all that manually!)

Very difficult completing other state (SC) tax return. Confusing, ambiguous about what data needs to be inputted. Specifically, whether I put in my state of residence vs. state of non-residence. This has resulted in a delay electronically filing for a refund I am due.

Gennerally work well, however, there a few things it could do better. Example: Wisconsin offers a $2400 senior credit, but taking it wipes out certain other credits. Turbo Tax should automatically test both scenarios and tell you which is best. Also, too much effort to sell add-on services

I purchased the software version of Turbotax and then tried to compare it with the online version. I decided to complete my taxes on the software version, but the online version keeps trying to get me to complete my filing online! In fact, after i had filed my taxes, the online version told me I needed to file! Then I got a notice from the online version that my taxes had been rejected, but nothing from the software version. Today I went back to the software version, and it allowed me to file again. What the heck is going on!"

When I had to correct errors on the form that the checker tool identified, mainly missing recipient's address, city and zip code (due to the incomplete form import) or the determination of investments being digital vs. non-digital assets, I had to correct 392 errors by clicking each attribute one by one, which took over an hour. There should have been a bulk update on the same type o responses.

It's like the product is designed to be just complicated enough to tempt the user to pay more to pay for live support. I hate all of the ads and offers to buy additional services. I feel like I am being ripped off while filing my taxes, which makes the whole thing worse.