I've been using TurboTax for 2 or 3 decades because I like the way it leads me through every step and I like the additional information it provides when I have questions.

Great experience! I would only recommend to have AI helping you for specific questions that not necessarily require assistance from a certified accountant.

A great product. I had one issue. Clicking "help" for help on filing an amended return directed me to help that seemed to assume I was using the online version of Turbotax, when I was not using the online version.

Easy filing. Takes the complexity out of the tax codes and provides excellent format. I appreciate the check for errors, audit defense and review fo chance of audits.

Trying to e-file federal at different schedule from states is not possible ??? Been going around in circles for an hour trying to submit separately. I don't remember having any issues with this for the past 10 years !!

TurboTax is a fantastic tax program. It guides you step by step through the whole tax process. I would definitely recommend this for anyone looking to independently work through their taxes.

Manipulation of customers to use a cloud based product; Impossibility of working from last year's return which negates all reasons for using the Intuit products in future years!!!!!

The software Step-by-step user interface was not intuitive and required to use the forms to better understand the data inputs. The Live Tax Advice feature kept looping and did NOT go into the Summary section.

Quality of product has been going down year after year. This was by far the worse. Extremely annoyed after purchasing software was continuously hounded to use the online version which is horrible and not user friendly

I use Turbo Tax every year. I mailed my return in 2024 and filed electronically in 2025. The AGI reported in 2024 is exactly what is on the return I have a copy of, but the 2025 return was rejected.