I have used this product for over 35 years, and you have preceded to make it more obnoxious to use. I have purchased an expensive product, and every time I go into the Application it makes me proceed to do the same update every single time. There are not that many 325MB+ updates every day. Do Better. And stop trying to 'Up Sell' at every turn. It's really getting old. From a longtime, very frustrated, loyal user.

I have used Turbo Tax for years and this year was a terrible experience!!! I have talked with other members of my family and we all feel you should go back to your design in prior years and remember all of your customers are not young anymore, but still believe in following the law and filing my tax return each year!!

I engaged with three of your agents. One of them dropped my call and did not call back. One of them was going to check something and put me on hold and it transferred me back into the 20 minute que to get an agent. Spent way too much time 2 hours trying to get help to import data from my brokerage. Never had that problem before in 18 years. Very frustrating!!!

TurboTax desktop: Install is problematic on Windows 11. Not to mention the TurboTax update just hangs and had to reinstall to workaround the issue by downloading the updated version. In the midway trying to launch the TurboTax program on windows 11 it gets blocked. There is no way run it even with Admin Privilege.

Downloading, which I require, TurboTax 2025 for Windows 11, with McAfee present is a cumbersome disaster. Much on-phone work with Intuit was necessary to even install the program. Intuit needs much more technical coordination of impending issues when operating systems changes are required.

In the medical deductions section, Turbotax included the income from a IRA to Roth conversion as current income in the calculation of the amount due for repayment of a health insurance marketplace premium. This resulted in repayment of premium in the amount of $5086 which is incorrect. The correct amount of repayment should be $1625 when you subtract the value of the IRA to Roth conversion from total income.

In general my experiences with turbo tax has been excellent. I although would like to note a couple of areas which need to be looked at. 1. I normally import my financial information into my taxes. I although found that when I reviewed some of the items in my form, I was directed to re-import. This was confusing as I had already imported my data assumed that the prior import was accurate. It brings a level of mistrust in the data. 2. I am a Washington State resident. I made money in Idaho. I know that I was not going to have to pay taxes in Washington. I therefore added Idaho to my tax form. Upon the filing of my taxes, I was charged to file my taxes for Idaho. Since I was not required to file a return for Washington State, I should not have been charged for filing my Idaho taxes. This needs attention.

I had MAJOR conflicts between my PURCHASED version of Premier and the "free" online version!!!!! The website kept bouncing back and forth !!!!!!! NOT A VERY COMFORTING FEELING doing my taxes this year. I may have to use another forum next year unless Intuit fixes this problem!

Some of the UI took a step back. Cumbersome in too many places. When you confirm what forms you are going to use this year from last, and then download those forms, there are duplicate entries in the INT/DIV/ section. Also, when entering Social Security, there is a convoluted question (double negative) about not living in a country. Even when you answer it correctly, it takes you to Canadian Pension fund question that you have to ignore - and then you can't get rid of it in the summary.

Everything went fine and very easy until paying for the state return. The screen that appears to enter credit card info is not entirely visible. I had to switch from Safari to Chrome in order to complete. Very frustrating. This also happened for the 2024 filing so it's not a new problem.