I've been using Turbo Tax since 1997, and have never encountered any problems using their software. And yes, Turbo tax has been around that long; I'm just no sure if Intuit owned it back then. In either case it definitely makes filing my taxes a breeze.

I do not like the convoluted process of submitting the tax returns. The third party payment extortion is an insult. Get rid of it! Also, both the federal and the state returns were rejected because they were missing the IP PIN. Turbotax should have caught that as an error.

Turbo tax is easy to use and I have filed my own taxes for decades using this software. It is especially helpful with all the different forms that need to be filled in concerning interest, dividends, stock sales, etc. the help is usually very clear. It usually takes 2-3 hours for me to do my taxes, saving hundreds of dollars from paying a CPA

My experience this year was shadowed by an experience filing my 2024 taxes. The IRS kept my refund for nearly 6 months without giving us a reason. After many hours of phone calls and letters as directed we finally got our refund. I do not anticipate the same problem this year, but it could happen. My concern is that after importing information from the 2024 forms the 2025 program showed a refund of more than $14,000 dollars. After ups and downs during the entering of information the number did not vary by much ending with a figure very much like las year. I did use two professionals during the process, and they were very helpful in getting my information in the correct places.

I had one problem with the software when I could not easily find how to check for updates. In the past i remember there being a pop up to check for updates. this time I was prompted to check for updates before continuing but I couldn't remember where to find check for updates so i called TurboTax. While talking to the support person i remembered where it was.

VA State return never asked me to indicate when income was earned, since I am retired and my only income is Social Security (not taxable in VA) and IRA withdrawal/rollover to Roth, all my income was in December. As I had a late payment for September, Form 760C was filled out all wrong. I had to find the form and correct it to show taxable income was al earned in December.

TurboTax is a very good product, but I needed help and I had Outstanding Support for Tech Jeffrey, he made sure I was back on track and guided me across the finish line, right through the electronic filing! Jeffrey's knowledge of TurboTax was Super, his attitude was Superb, very positive, helpful and knowledgeable. I couldn't have done it without Jeffrey's help and support! Thanks, Jeffrey

My return suffered from a known bug, that had been reported in the online community pages last year in which Form 1099-DIV box 12 amounts that are taxable in MD do not transfer to form 502 Line 2. It's bad enough that you have the bug, but to know about it and not offer a work around is unacceptable. You should be transparent about known bugs and offer work arounds. Of course ideally, you should fix them. But in the interim, you should at least let customers know that the bug exists and how to deal with it.

Turbo tax did not work correctly when I first entered my 1099R. Customer service did not help me. I had to try editing and resubmitting the information multiple times. Also, I thought that the software included e filing the return and was disappointed to see a $40 fee. I was just so frustrated by then that I went ahead and paid it and filed the returns.

Everything went great except that I started the tax return in December to see if I should make a deposit because I made a few thousand dollars in the stock market. I knew my Quicken program wouldn't be correct, but close, and I knew I would wait until February to finish my taxes. In February, I started my return and deleted my Quicken download and started my return. I finished my return, and it showed I owed $1500.00. I went into Forms and found that there were two 8949 forms that were almost identical. The one from Quicken was not deleted when I deleted the Quicken download. In my final review It indicated that everything was correct. I would have thought that TurboTax would have caught 2 almost identical forms 8949.I actually only owed $233.00, which was in the ballpark of what I figured it would be. I was glad I went over my forms again before sending them.