TurboTax is excellent. Makes a complex task as easy as possible. It would be even better if, when you go to download documents from a brokerage, it showed you what you have already downloaded. I often wondeer if I am downloading my info more than once.

Collecting documents is the hardest part. The 'walk me through' assistance was most helpful and guided me to feel confident that all my data was entered or transferred to my return, saving me a lot of stress not having to manually fill in all those items.

This year the program was very slow to load up. The federal and state updates were also very slow. The estimates of time remaining were way off. The importing from brokerage took much longer than prior. Regarding the actual calculations, it took a bit research outside of turbo tax to understand some of the significant changes in tax law deductions from prior years. Overall, it was a long slow slog to get through the program.

Some of the UI took a step back. Cumbersome in too many places. When you confirm what forms you are going to use this year from last, and then download those forms, there are duplicate entries in the INT/DIV/ section. Also, when entering Social Security, there is a convoluted question (double negative) about not living in a country. Even when you answer it correctly, it takes you to Canadian Pension fund question that you have to ignore - and then you can't get rid of it in the summary.

I am upset about the refund processing fee of $40. I had my acct number on the file and also paid $80 for the Turbo Tax software. Even if I agreed to this, I feel that intuit is ripping me off by having my refund go through another bank and charging a refund processing fee.

The updates are provided, on average, about a month after I actually needed them - VERY slow in providing a complete, ready to go product. Interface is EXTREMELY clunky, requires WAY more mouse clicks to do what you need to do, and whomever decided to NOT provide the "opt out" of auto-importing documents should be tar/feathered.

You failed to alert the tax preparer that there were additional costs associated with handling the refund until the end. Further, you sent a text message telling us that the Federal filing was rejected but didn't tell us why. Was the taxes package sent and who rejected them? We completed them according to program instructions. This is about 6th year we have used Turbotax and maybe the last.

Very good process but just a couple of snags. Myself and others seem to have gotten hung up on the "Canadian pension" issue that may need to be corrected. It appears out of nowhere. See comments. Also there was a note to determine my Capital Loss Carryover for the state return. But there seems to be no help notes offered.

Been using TurboTax for many years and have never been disappointed in the ease of preparing my federal and state taxes with the help of TurboTax! Will continue using TurboTax for as long as I have to submit taxes. Thank you for making this process less stressful!

Found help function very difficult to use. In addition, I find it very difficult to make corrections once you entered an answer to one of your walkthrough questions. Had to go right to forms to make corrections. At time I was frustrated with your software this year. Also found the Trump account walk through completion walk through confusing. Not impressed.