Terrible experience this year. User of turbotax (TT) for over 20 years. Always had little issues here and there, but this year (tax year 2025) was the WORST! Where to start... 1) after finishing my deductions i get a pop up telling me i qualify and could save big by creating an IRA. So i did. Then after doing that (opening an IRA account for both me and spouse for $8K each) TT tells me, sorry, you don't qualify for an IRA deduction. 2) I enter all my 1099DIV forms which total up to $x. On the summary of income page for the 1099div line is indicates my summary at $y. When i mouse over the total to see what makes up the summary, it gives me $z. All three values were different, one by over $10k. Big impact to my taxable income, but no idea how to fix to the correct amount. 3) I saved my work one evening owing roughly $300 in fed tax. Next morning, I open TT and It now indicates I owe $10K in fed tax. I changed nothing! I should've filed the night before!! 4) Amounts uploaded from brokers and listed in the import section, do not match the amounts reported or listed in the income summary section, or the detail page. 5) Why are you pushing me to the website application? I don't want my data on your website. 6) And what is with the constant upselling throughout? I don't want any of it. Stop asking.

Program tax calculations seem to be good. A bit disappointed as follows: Online version version is awkward. Can only build 1 set of tax forms per id. Can't use same email address for other accounts (ids). - - - - - - - THIS PRODUCT ---- (Desktop Premier) Prefer desktop version, like using 'Forms' mode 1) Lost Win 10 support for desktop version even with security updates. Had to update to Win 11. 2) Simple things: Credit card month dropdown does not work past 08. Took 3 tries. Had the SAME problem with 2024 version. Can only enter email address in personal wks using an override. Field is locked Can't check electronic filing without getting it flagged as an error (red)

I spent HOURS on a very simple return because the interview screens were blank and my college expenses could not be entered. I finally found a solution by google search to set as being run by an administrator. Guess what? Thousands of people are wasting time with this same question year after year. Why is this not a default setting? The pop-ups for the survey asking why I did not want to update my 5 federal e-filing desktop version to a single federal e-file was annoying and I couldn't get the window to close and could not use the software because of that winder. I finally discovered ALT+F4 made it go away. I also don't like the constant upsell for audit defense and tax advice. I will be using Tax Slayer next year.

I find TurboTax Premier very difficult to use. I choose to input forms manually vs importing information. I like to have control over my inputs. It is very difficult to navigate where to input forms and the step by step is no help. Additionally, my 1099's from my brokerage accounts have DIV, INT and B all on the same document. You have to input them in 3 different places in TurboTax, not 1 form with all 3 different inputs.

This product is the worst iteration of Turbo Tax yet. I've used Turbo Tax for over 25 years, only occasionally trying other software. "Learn more" buttons don't work. No option not to download updates every time it opens (I prefer to download when I'm nearly done inputting). Sometimes opens assuming you want to start a new return, vs. what you've been using. And finally numerous ads to buy professional advice, which I don't need for my simple return.

Long time user and I always find it easy to use and great support when needed. This year the billing has me confused between online use and desktop. I completed my return and electronically filed it not knowing what turbo tax charge would be. I am also disappointed on not being able to upload my Its' deductible file that I saved when in formed the application was being cancelled.

I had one problem with the software when I could not easily find how to check for updates. In the past i remember there being a pop up to check for updates. this time I was prompted to check for updates before continuing but I couldn't remember where to find check for updates so i called TurboTax. While talking to the support person i remembered where it was.

I did my taxes with the new online version but I reverted back to the old App version for my kids. It took me over 4 hours to complete my taxes and about the same for my son. we had issues with TurboTax adding 2 1116 forms due to a foreign tax credit and carryover from previous years. I deleted both and tried to add one back with both but the form online looks very different to what we printed in prior years so couldn't reconcile where various figures should be entered. I will just give up the benefit (354 + 14.40) since my son is a minor and doesn't pay taxes yet. Also, to have to go in and adjust every sale of GLD and SLV due to sales for fees to cover management expenses. I had over 4 hours into doing the taxes of a teenager that made under $4000 so at some point I had to stop the time attempting. I am very analytical and don't like failing to figure things out, so congratulations on getting me to give up.

Always use TT each year. Tried the tax advisor options this year and wasn't thrilled. Several attempts to have my taxes reviewed were either unsuccessful or when I did get an agent on his support wasn't any better than what I could and did myself. Also there was some issues with the PA tax download that was misidentifying and this calculating in error that had to be worked around. First time I have really had any issues with TT and wil still us it next year.

Annoyed this year as I switched from online to software. Difficult to transition between the two. Also, buggy software wouldn't let me file electronically because of the way they imported a form, until I deleted teh form and entered it manually. Paying too much to do TurboTaxes job for them.