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Customer reviews for TurboTax Premier 2025 Physical Package, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14) for
TurboTax Premier 2025 Physical Package, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14)
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Showing 1,411-1,420 of 5,620 reviews
Mar 7, 2026
HBIC LGS
5 out of 5 stars review

TurboTax 2025

Very good process but just a couple of snags. Myself and others seem to have gotten hung up on the "Canadian pension" issue that may need to be corrected. It appears out of nowhere. See comments. Also there was a note to determine my Capital Loss Carryover for the state return. But there seems to be no help notes offered.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.

Mar 2, 2026
Lindy1956
5 out of 5 stars review

Love using TurboTax

Been using TurboTax for many years and have never been disappointed in the ease of preparing my federal and state taxes with the help of TurboTax! Will continue using TurboTax for as long as I have to submit taxes. Thank you for making this process less stressful!

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!

Feb 27, 2026
SL71
2 out of 5 stars review

Worse than last year

I found this version worse than last yers. Why did you have to let me get all the way through the filing process before telling me I had to upgrade at the last step. I signed up for the $60 live advice but the advisors were never able to see my uploaded return nor view all of my screens, even after I opened up ll the permissions. It wa unclear what value of any that $60 got me.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 6, 2026
CharlieCME
4 out of 5 stars review

Awkward wrap up and submit

After all checks and balances and prior to filing return, you make it hard to figure out how to just print to a PDF so that you can review all information before you go back and file electronically. You don't want to print all data, but you want all data in a PDF so selective print and review

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.

Feb 22, 2026
TRY7IRS7FREE7FILE
2 out of 5 stars review

NEEDS IMPROVEMENT

Way too many ads asking user to buy more unneeded overpriced services from INTUIT. Many times it is impossible to determine where the software gets its information. For instance it insisted on claiming that I received a $14,000 state income tax refund which is not true. The software continued to ask what my farm income was even though I have never owned or operated a farm.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 3, 2026
Frustrated Fred2
1 out of 5 stars review

Turbo Tax Stinks

Turbo tax did not work correctly when I first entered my 1099R. Customer service did not help me. I had to try editing and resubmitting the information multiple times. Also, I thought that the software included e filing the return and was disappointed to see a $40 fee. I was just so frustrated by then that I went ahead and paid it and filed the returns.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Feb 10, 2026
Ghwqt
4 out of 5 stars review

I thought TurboTax wanted a review and not eye-...

Did not communicate with you. Couldn't download 1099-R forms this time. TurboTax seemed to push me into purchasing something else rather than letting me move on. Sometime my mouse wouldn't work and I would have to touch the screen. I've used TurboTax for decades and this was the most challenging.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.

Feb 26, 2026
lethalis
3 out of 5 stars review

TurboTax Still Frustrating

Updater takes forever to run and there is no way to bypass it or really know how long it will take--the time remaining shown is not close to being accurate. Also, we were forced to pay more to update to premier unexpectantly just to include a 1099-B. I don't recall this being addressed in the packaging. Program always takes much longer to use than expected due to these unforeseen issues.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Feb 9, 2026
Anonymous
3 out of 5 stars review

TurboTax Premier: From Trusted to Cash‑Grab

You have taken a historically effective product designed to file taxes and turned it into a continous unending effort at selling additional services. I found it difficult to earned tax credits and ended up using AI to walk me through your product to find the correct filing. You missed the first time at finding the credit and I corrected it your software with accuracy my correction guided by external AI was correct.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 7, 2026
room1
5 out of 5 stars review

Tubotax issues

1)On a1099R form It showed the gross amount in box 1 and the taxable amount in box 2a. So I entered the info accordingly in turbo tax. Out of curiosity I said no which led me to the next screen asking me if the general rule or simplified rule was used. This is a form provided by the brokerage firm .How is an individual supposed to know that? This information in all the boxes shown in the 1099R was entered correctly into Turbo tax, Shouldn't the software have figured out if there was a taxable amount or not? 2)During efiling the forms for the state, a fee of $25 is charged, which is fine. Then you have the option of paying by credit card or have it subtracted out of your federal refund. If you select the deduction from your federal refund there is an additional $40 processing fee on the next screen. This should be clarified right before a person selects the option\ not after selecting the option 3) I had called in with a question and the rep asked me to share my screen. I gave him the screen share number but he said the screen was blank.??

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.