The download process was smooth and simple. TurboTax guidance is efficient and typically easy to understand. The ability to import documents is a particularly helpful feature. Per the review process, our taxes are done accurately and have little risk of being audited. The e-file process was easy. The only objectionable aspect was the electronic filing fee for the state return, so we chose to file a paper copy. It seems to us that once we've paid for the product, we should incur an additional expense to e-file the state return.

The interface is easy to use, intuitive and enables accurate filing. Technical support is outstanding. Intuit TT's Representative Katherine's service was highly professional, extremely thorough with a wonderfully courteous and patient demeanor. Thank you!

It was a pretty rough experience using the desktop version after years on the web. - UI not very responsive - Search functionality is vastly superior on the web - Lots of little pieces make life extremely tedious For example, when correcting digital asset names, every time I entered a name it overwrote the description. Using the UI didn't show any context for the question.

My fault for waiting so long to file however. it would be great if you guys did support these older years of turbo tax and at least let them connect to the server! Absolutely zero help in getting them to work. But I did manage. Just a thought. I love turbotax programs... I have been using it since 2001

The online version doesn't let you drill down to forms. Bugs and errors in energy credit area caused me to go back to desktop version which corrected problems as soon as I changed to desktop. Searching is worthless. It felt like the software was just a tool to sell their other features and I was using premium with basic return. I will most likely not use the online version again.

RMD inputs and guidelines are vague and poorly explained. More specific instructions could include dates relative to inputs. Also could include explanations relative to distributions on 1099-R and how the IRS obtains total RMD numbers when only a single IRA is used to satisfy RMD of multiple IRA accounts.

This year's product is horrible. "Needs review" sends you into an endless loop of unnecessary downloads. The constant interruptions to buy upgrades are really annoying and distracting. This product is NOT easy to use and NOT user friendly. Come on, Intuit, you can do better (because you have in the past).

I am totally satisfied with the software's versatility, ease of use, nice interface, and the ability to either be guided through all topics or work individually with forms and schedules. It incorporates critical help topics for almost every possible scenario. All calculations are being performed automatically with high accuracy. The TurboTax Advantage subscription is very helpful because it provides uninterrupted service year after year.

We have used TurboTax (desktop version) for many years and we like it very much. However, this year, we could not find a way of editing individual forms in the end. Sometimes we discover little mistakes and we prefer editing instead of going through the procedure again. We e-filed for the first time this year and it worked very well.

I have used TurboTax for many years and find it relatively easy to use. I have had no audits using TurboTax. That being said, I don't appreciate all the pop-up ads to sell additional products. I feel the ads could be deceiving and especially confusing for older users.