Not a good impression Step 1 - We'll read you tax return from turbotax last year and get your AGI. It said I made $29 MILLION dollars!!!! Step 2 - Download my W-2, errors, didn't read data in some of the boxes with values Manually enter the majority of data - data connections for my banks did not exist and if they did, you had to triple check the accuracy, Issues with foreign tax credit forms not being autopoulated correctly - prevented me from filing my taxes...UGH!!!!!! It's a step backwards. TT use to be a great product. H&R Block app next year

It appeared to me this years turbotax was a redicaldeparture from previous years. I had to go back to enter TIN numbers issued by the feds because my ID was stolen. Also there was no comparison between last years entries and this years entries, (I used guide me wih everything). I know the BBB changed many things but I will check out other tax software before I buy any tax software.

There are issues with the software. Editing of dates could be much better. Why are you allowing users to put future dates in the date fields for estimated taxes. I put the date 11/28/2026 in an estimated tax payment field for the 3rd quarter of 2025. It wasn't flagged and it caused a miscalculation of my state taxes. Also my location information for state return should be automatically imported from last year's return.

Turbo Tax is solid as always. My one suggestion would be that they carry over more info from your previous return than they currently do. I would love it if they saved my W-2 info except the amounts (e.g., all employer info including state TIN). It does cary over a lot but I am always surprised that I have to fill in as much as I do each year when nothing changes.

Overall Turbo Tax explained each requirement in a manner that I understood. Details were sufficient to understand and execute the requirements. It pulled in the information required from my financial institution quickly and completely. While I didn't feel I needed a live persons help, my questions and concerns were answered sufficiently through the topics available online.

Updater takes forever to run and there is no way to bypass it or really know how long it will take--the time remaining shown is not close to being accurate. Also, we were forced to pay more to update to premier unexpectantly just to include a 1099-B. I don't recall this being addressed in the packaging. Program always takes much longer to use than expected due to these unforeseen issues.

I had a little trouble with the program not putting my wife's RMD info in correctly. It kept showing it as an early withdrawal from her IRA, which was not true. I had to go back in twice to fix it. If I didn't fix it, we were going to owe 25% tax on the RMD. Otherwise it worked out and I will continue to use the software.

It has become less user-friendly. e.g. found more errors and to fix them were not straight forward. No help on each page as easy as used to be. Now it goes to an online help that was not very useful. It seems it was made this way to "encourage" us to use the live help that would cost $60.

we used desktop version - had problems with downloaded information causing rejection of e-filing; corrected by cancelling all work done and beginning again with manual entry of information from banks, credit unions and brokerages. NOT GOOD experience and difficulty with state return prompts although we didnt meet ltcg levels requiring a state return

I have used TurboTax for over 25 years and am disappointed in limitations in the current software including: 1) No ability to "search" your current return. 2) No "in program" help (must now go to online help or chat) 3) Fewer topic help "balloons" within Q&A program Unless corrections are made I will be searching for a more user friendly tax program to switch to.