I like TurboTax, but you really need to charge less for filing state taxes since most of them are already free. $45 is way too high. $20 would sell it for me.

Interface is confusing. Should be much simpler and intuitive. Also I could not use a credit card with month 12. 11 and 12 were hidden. I had to find another card.

Interface: Form for choosing standard address format or format as entered overlaps bottom of computer screen, making it very difficult to click on the "Continue" button.

I like the ease of importing last years taxes. this year year my imported 1099 R forms did not import my name and address though they were complete on my brokers website....

It got more difficult to use. I got several moments to search internet to know what I need to enter. descriptions are not intuitive enough. explanations should come with real-life word and then for the experts.

Doing taxes made easy. able to pick and choose areas to work on without the need to answer questions on topics I knew did not apply is a big time saver.

They hung up on me and didn't try to contact me. The next agent was hard to understand, sounded like she was driving her car, she was frustrating to deal with.

The software just wants me to buy your audit services which no one needs. Why must you ask me over and over and over again to buy something I DO NOT NEED????

Entering charitable contributions was much more tedious than in previous years. Also, TurboTax insisted I review my state tax return after telling me no state return was required for Washington State. That was awkward and unnecessary.

Been using Turbo Tax since the 1980s, I keep using it because it makes preparing the return pretty painless. Writing the IRS a check is a different story.