Hi, we are sorry to hear about your experience, tsh. We have some tips for you to protect this set coating. 1) Always cook on LOW TO MEDIUM HEAT. 2) HAND WASHING RECOMMENDED though the set is DISHWASHER SAFE. 3) Always cool down to room temperature before hand washing. 4) Avoid sliding across the metal stovetops and place the pans carefully on and off any locations. Please remember that all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned at any time.

Hi, Ann, we are sorry to hear about your experience. This cookware features a stainless steel stay-flat base designed for use with induction cooking surfaces. The diameter of the pan's induction base should be equal to or larger than the size of the induction element one is using. If the pan's induction base is much smaller than the induction heating element, the induction sensor may not recognize the pan and will not activate (heat). Please remember that all Member's Mark items can be returned for a full refund at any time as part of our 100% Satisfaction Guarantee.

We are sorry the set did not meet your expectations, LESLIE. Please know it can be returned for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

We appreciate your feedback, LORI, and suggest using oven mits when using high temperature settings as that will heat the handles.

This is not Teflon but healthy ceramic nonstick coating. we are sorry to hear about your experience. Here are some tips for you to protect this set. 1) Always cook in LOW TO MEDIUM HEAT. 2) Always cool down to room temperature before washing. 3) Avoid sliding across the metal stovetops and place the pans carefully when storying and using. 4) When stacking the pots and pans, please always place a piece of paper towel or cookware protector between each other.