We apologize for any inconvenience you’ve experienced. To restore the performance of the non-stick surface, we recommend a deep cleaning method. This involves soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. We have more tips for you to maintain the appearance and performance of the interior and exterior finish: Use low to medium heat during cooking to prevent metal fatigue, warping, deformation, deterioration of the non-stick coating, chipping, and discoloration caused by high heat and thermal shock. Allow the cookware to cool down to room temperature before washing. Never use hard objectives onto the surface of cookware. Avoid exposing it to direct open flames. As a reminder, all Member’s Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.

We are sorry to hear about your experience, Brandi. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Besides, here are the tips for you to protect this set. 1) Always cook on low to medium heat. 2) Avoid overheat (dry boil) empty cookware. 3) Please keep the temperature lower than 232℃ before put the food in the cookware. 4) Hand washing recommended though dishwasher safe, then clean and dry thoroughly. 5) Avoid sudden temperature change (Thermal Shock). 6) Avoid using metal utensils or hard objects onto the surface of cookware. If you are still unhappy, please know you can exchange or return the set as part of the Member's Mark 100% Satisfaction Guarantee.

Please be aware that metal handles may heat up when exposed to high oven temperatures or prolonged cooking. To ensure your safety, we strongly advise using potholders or oven mitts when handling the lids, pots, and pans to protect yourself from the heat. About the spout, we will take it into consideration for any future improvements.

We're sorry to hear about your experience, Mickey. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing it the next morning. Here are some tips to help maintain its nonstick properties: Use on low to medium heat consistently. Avoid sudden temperature changes (thermal shock) with pots, pans, and lids. Allow cookware to cool to room temperature before washing. Hand washing is preferred, although it is dishwasher safe. For more information, please refer to the instruction manual. As always, you can exchange or return the set for a full refund anytime with the Member's Mark 100% Satisfaction Guarantee.