TurboTax is easy to use as always. I completed my return in less than two hours and have just submitted the efile. I especially liked the new feature that pulled W-2 data from a picture of the paper form. It worked very well and saved quite a bit of time over entering the data manually and double-checking it. So overall, it was a very familiar, fast and even enjoyable process. I have been a desktop/Windows TurboTax user for 20+ years. I want to register a complaint, and it is a big one. I am one of the many Windows users who was forced to upgrade from Windows 10 to Windows 11 in order to install and use TurboTax this year. I strongly object to this, as I was planning on running Windows 10 through the end of 2026 at least, and possibly longer. One app should not force an upgrade to have to be performed before your customers are ready to do so. I'm sure that Intuit has heard this same complaint thousands of times already, so I won't belabor the point, but I will reiterate that I didn't care for this in the slightest. Bad decision, Intuit. If I did not have to upgrade to Windows 11, I would have given a five-star rating, but I simply can't do that. This review process does not have a way to separate that complaint from the overall user experience, so I have to downgrade my rating.

I have used TurboTax for decades at this point. It is a trusted and valued software program for doing my taxes. I would like to see an improvement that if a state doesn't have state income taxes, confirm the payer's state, then if no tax requirements, don't keep asking to start state return or submit it.

The items to fill in after all the data has been downloaded from my financial institution are confusing. It asked how I paid my state taxes - I entered the quarterly payments that had been withheld - WRONG! Those data had already come in from the downloads. It didn't catch the error but I did. The refund was 5 times last year's, which data the 2025 program had.

I used to be able to do all my kids taxes under my 1 userID, now I had to create a separate Intuit account to be able to efile my daughters return, which was not free because I had to accept the 5 day fast return option and pay for that. I have used TurboTax for more than 10 years, I think I will check into HR Block or TaxCut next year.

I like using the product. It makes doing taxes easy, and I learn about tax law while doing them. I've used TTax for many years. I wish the interface were friendlier: I have to move the pointer constantly between clicking buttons and changing pages ("Continue"). That's a lot of unnecessary mousing about. It can be hard to find or return to certain spots, and moving between Forms and EasyStep can also be slow and awkward.

I depend o0n Turbo Tax. It guides me and helps me compare with the previous year. It is thorough and accurate guaranteed. I was disappointed that they shut down Its Deductible (that was a very useful tool. Overall it is efficient and points me in the right direction when I have a question.

Removal of Its Deductible was a big negative impact on time to complete my taxes. Also, swapping between forms and step by step caused the software to freeze about 60% of the time requesting that I go back to the last step I was working on and usually requiring me to restart the software. Both things made for an annoying tax time this year. After 30+ years, I might have to rethink how I do my taxes next year.

For the first time I used the OnLine version of TurboTax instead of the Desktop version. I found it to limit my ability to actually understand the transfer of information to the Forms. As such I had questions about my return that couldn't be asked or answered without looking at the Tax Forms. The only way I could look at the tax forms was to indicate the return was complete and put out a PDF of the forms. Once I stated the return was complete, the OnLine version wouldn't allow me to make changes unless I I stated that I needed to amend the return. After several hours of trying different work a rounds, I finally gave up and found a way to transfer the current OnLine version to the Desktop version. Then I was able to make changes and understand what I was doing. AS SUCH, I BELIEVE THE ONLINE VERSION NEEDS WORK BEFORE IT IS READY FOR EVEN TRIAL WORK.

To match a tax accountant's help in preparation ..... asking questions outside of routine that may apply to the average TT, that the average TT user might never think would apply to them. I bought a house in '25 and sold the primary '25 residence in March '26. That issue was not brought up clearly in doing the return. The new house (MI) looked like the primary residence in the return and had to find and add the real primary residence (PA) taxes to the return. Even though the primary residence address for '25 (PA) is listed on the return it was the new address treated as primary. That confusion should have been eliminated with a series of questions.

I've used Turbo Tax for decades an it usually goes smoothly. For some reason in completing my 2025 tax return it recommended it recommended standard deduction in which I owed ~$6500 in Fed taxes. Knowing I am better off itemizing I forced the software to go through an itemized deduction. It then came back saying I owe ~$2500. A $4000 benefit because I did not follow it's original recommendation.