We're just as disappointed that you had this less than perfect experience, and we're very sorry that this happened. We're glad you let us know and share your report with our Quality team.The liquid product in the Febreze Air can is sprayed out of the can with nitrogen, a natural propellant. Once the nitrogen has been emptied from the can, the aerosol spray will not work, and any remaining liquid product will be left in the can. For best results, hold the can upright and spray the air in a sweeping motion from side to side.Never spray or tilt the can down towards the ground. Doing so - even just one time - can accelerate the loss of the nitrogen propellant needed for dispensing. So we can learn more about the can that didn't meet our expectations, please give us a call at (800) 308-3279, 9 AM — 6 PM EST, Monday – Friday.