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Customer reviews for LG 23 cu. ft. Counter Depth Refrigerator with Instaview for
LG 23 cu. ft. Counter Depth Refrigerator with Instaview
4.3 out of 5 stars
stars538 ratings538 reviews
  1. 5 stars63% (339)
  2. 4 stars21% (113)
  3. 3 stars7% (38)
  4. 2 stars3% (15)
  5. 1 star6% (33)
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Showing 121-130 of 538 reviews
Nov 4, 2021
gadget_matt
3 out of 5 stars review

Verified Purchase

Great Fridge, except the Craft Ice Maker

[This review was collected as part of a promotion.] The fridge is good overall, but after having it 5 months the Craft Ice Maker is already having issues. It keeps making loud noises and I'm pending replacement. Considering how expensive this fridge was, I should have having issues already. I've heard this is a common issue with this Craft Ice Maker.

Review from lg.com
Helpful?4C2SR612US9318173558914
reply from LGE Social Media

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Aug 10, 2022
PALEALE18
4 out of 5 stars review

Verified Purchase

Sleek looking Fridge.

Thisnisnthe first time i have made a major purchase sight unseen and i am happy with the fridge. It looks good, operates as advertised. The craft ice balls are much smaller then expected, a little larger then a golf ball, but they are an upgrade from regular ice cubes.

Review from lg.com
Helpful?4C2SR612US9318173558914
Mar 3, 2024
Jvkaz
1 out of 5 stars review

Verified Purchase

Horrible quality control on this product

Horrible We had to go through 4 refrigerators to finally not get one that wasn’t cosmetically damaged. And before the final one , we were told that they may not replace it. What happened to quality control. Lg has none. The feeling I got was you get what you get Paid a lot for this frig

Review from lg.com
Helpful?4C2SR612US9318173558914
reply from LG Digital Care Team

Hey there! This isn't great to hear, and we see why you left a one-star review. Please allow us to chat more and look into where things went left. Shoot us a private message on social media using @LGUSSupport with your model, serial, and phone number. We look forward to ensuring you are enjoying all of your fridge. ~TammyJo

Jan 11, 2021
BLT71
5 out of 5 stars review

Verified Purchase

Great Features

[This review was collected as part of a promotion.] I love the I’ve maker making two different types of ice. The round balls are great fir cocktails. I love the door in door feature as I can get things that I use often without opening the whole door.

Review from lg.com
Helpful?4C2SR612US9318173558914
Nov 12, 2023
Domenico74
3 out of 5 stars review

Verified Purchase

Great Features, fair price poor quality

[This review was collected as part of a promotion.] I bought this a month ago and it’s exactly what we needed. However. I have 2 LG refrigerators and the one I bought 2 years ago and had a motor fan fail. The repairman said to expect the compressor to fail also. and the 2nd repairman I talked to also said the same thing. Neither would recommend buying. LG refrigerator

Review from lg.com
Helpful?4C2SR612US9318173558914
reply from Customer Care

We appreciate you sharing your experience with the LG refrigerator you recently purchased and finding it to be exactly what you needed. However, we also understand your concern regarding the motor fan failure on your LG refrigerator from two years ago and the warnings from repairmen about the potential compressor failure. It's disheartening when professionals advise against purchasing a certain brand based on their experiences. Your feedback is valuable to us as it allows us to gain fresh insights and explore innovative ways to enhance our services and future product developments. If you require any further assistance with your LG product, please don't hesitate to reach out to us privately on Facebook or Twitter (X) by mentioning @LGUSSupport. We would be delighted to assist you.

Mar 14, 2023
ZoeyEcho
4 out of 5 stars review

Verified Purchase

Excellent Upgrad

We purchased this refrigerator less than one month ago. Overall, we are well satisfied. We especially like the double door feature with the see-through glass and the flex droor. These two things were options that really attracted this refrigerator to us. Craft ice has been interesting but we were surprised about how long it took to start producing ice. The freezer section initially seemed to not freeze things thoroughly so I lowered the temperature a couple of degrees and now it seems to be fine. A couple of minor issues (at least for now): (1) Installers did not remove all of the tape. Since this is clear tape we did not find it immediately. (2) The flap that covers the gap between the two French doors does not always close. I am keeping an eye on this. The frequency seems to be decreasing. (3) The black lettering over stainless steel for the ice/water/etc center is difficult to see unless the room is extremely well lit. This was an issue for which I should have been since we have experienced the same thing with our LG dryer. This has not been the case for your competitor appliances we have owned. Over all, we have been pleased with this refrigerator and would recommend it to our friends.

Review from lg.com
Helpful?4C2SR612US9318173558914
reply from social/LG

We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha

Feb 28, 2022
KevinDR
5 out of 5 stars review

Verified Purchase

We love our fridge!

[This review was collected as part of a promotion.] This fridge is the best - every feature you can imagine. We love the two different ice makers (one is for kraft ice). We opted this time for our counter depth fridge and it is the perfect size and still offers significant storage. (We did have to have our ice maker fixed - but things happen - it is working great now)!

Review from lg.com
Helpful?4C2SR612US9318173558914
Jan 26, 2022
ChrisandSue
5 out of 5 stars review

Verified Purchase

An elegant and truly smart refrigerator

[This review was collected as part of a promotion.] Received this refrigerator three weeks ago and really enjoy its features… the crafted ice comes out perfect and clear, the standard ice unit delivers well and has quick recovery and it’s hidden out of site. The variable function middle drawer works extremely well switching from freezer to chiller as necessary. The glass compartment door is very handy and functional. The design is beautiful and the handles are sturdy and respond well. The unit is very quiet… we can never hear it run or cycle on and off. Really happy we spent the money on this purchase.

Review from lg.com
Helpful?4C2SR612US9318173558914
Aug 6, 2023
Doza
1 out of 5 stars review

Verified Purchase

Craft Ice Defective

Still I purchased this refrigerator I had the craft ice assembly replaced twice and it’s not working now . I feel that this part of the refrigerator is defective and it’s an on going problem. Won’t recommend to anyone to purchase LG REFRIGERATOR with a craft ice maker.

Review from lg.com
Helpful?4C2SR612US9318173558914
reply from LG Social.

Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.

Jan 31, 2021
Cathy68
5 out of 5 stars review

Verified Purchase

Why Didn't We Purchase This Sooner!

[This review was collected as part of a promotion.] We love this refrigerator and don't know why we didn't purchase it sooner!. The space is amazing. The interior lighting makes it easy to see inside and provides the ability to customize the height of the shelves. The center drawer helps organize cheeses and meats with easy access. The design of the middle drawer and freezer handles make it easy to pull them open. I read reviews about a problem with the size and amount of ice cubes but this has not been an issue. Plenty of ice and always available. I could go on but obviously this was a great purchase.

Review from lg.com
Helpful?4C2SR612US9318173558914