The first one I bought was Great, no missing pieces or damage, went together super easy. The second one I bought not so lucky. The connector that connects the top and bottom pole was screwed in cockeyed from the factory. We tried to get it out but it wasn't budging. We called the company they sent out a replacement top pole and a connector. However they would not overnight it and I had to wait over a week to be able to finish assembling the shelf. But the representative was quick to inform me I could put the bottom half of the shelf together while I waited, so apparently it's a common problem. And somehow I still decided to buy a third shelf. Well that was not without its issues either. The poles were great but this time one of the shelves was bent. Mind you I am a little OCD so all my boxes were in perfect condition just not the contents in it. I have not contacted the company on the bent shelf because I think I'm going to show up at Sam's club and make them open a box and give me a shelf versus dealing with the company. Aside from the problems I've had the shelf itself is sturdy and works for its intended purpose. I don't think I'll be buying a fourth one though.

These shelves are easy to put together and the quality is excellent. I have had a set in my garage for over 5 years and there is no rust or problems. The plastic shelf covers are a nice touch so things are not falling through the shelving, or you can leave them off if you want. Very sturdy shelves.

Just ordered two of these. One was great the other wasn't. One of the corner poles for the second level was threaded incorrectly and wouldn't screw into the first level corner pole. And then, one of the shelves had a slight dent in the corner and would not seat properly onto the plastic shelf holders. Not returning the bad unit due to the weight and size of the parcel. Thankfully, we were able to cobble up corrections for the problems but we shouldn't have had to do that. I'm 50% disappointed in this shelf unit: One unit was good, one was bad.

I almost bought a similar one at the other warehouse... I am glad I checked Sams Club. This one rack holds more weigth because of the middle support. Also, the shelve liners are a nice add. The instructions were a bit starnge because it mentions a part that is already istalled so it was a matter or skipping it. I am happy with the product. I put it mostly by myself but this item is a big heavy so ask for help.

The unit is very sturdy and fairly easy to assemble, take two people to install shelves. The only disappointing thing is one of the shelves was bent and won't fit correctly. I just put it together today and haven't contacted anyone yet about bent shelf.

The clamps are a little tricky and you will need 2 people most likely to assemble. What I did was put my things in plastic tubs and label them and then put them in the right height before I assembled it because it will not be easy to adjust them later. So get your height first. I have had to move several times and this is the way to go. You can also roll them away from the wall for cleaning behind them. I own lots of these and just love them. One and only downside is that you cannot adjust the shelves very easy after assembly. I also wish they made a plastic cover for them. But...you won't be sorry. This by far is the best little organizer there is.

The box was taped together. After opening the box and examining the shelves it was obvious that it was a returned item. The round shape part of the shelves that fits onto the poles was so damaged that it would not fit. I am very disappointed that Sam's Club would ship out a returned/damaged item.

OK

Perfect fit