OK

Nothing wrong with the shelving but the customer service at the store in trying to resolve a damaged unit was horrible. After lugging two of these 90+ pound units to my car, taking them home, unloading, unpacking and assembling them I discovered that one of the shelves had been bent and crushed. I took the one damaged item (one shelf), placed it in the original box it came in and took it back to the store to get a replacement shelf. The person working at customer service refused to exchange the defective item and said I would have to disassemble the entire unit, place it back in the box and bring it back to the store. I wanted to explain to the young lady that if I did what she asked the end result would be exactly the same. The store would now have a unit with one bent shelf just the same as it would have if she had exchanged my one bent shelf with one in a new box. It was obvious to me that I was wasting my time so I left the store angry and unhappy. Threw the bent shelf away and will be forever reminded of the unpleasant incident every time I look at the two units side by side with one of them missing a shelf.

Very Durable, High Quality Shelving. Very simple to put together. Because of the weight of the box, it's best to open it outside and bring in each shelf instead of lifting the heavy box. Wasn't an issue for me. It took less than an hour to put together. Would definitely buy again!

The unit is very sturdy and fairly easy to assemble, take two people to install shelves. The only disappointing thing is one of the shelves was bent and won't fit correctly. I just put it together today and haven't contacted anyone yet about bent shelf.

Love the shelves. Sturdy and strong. The problem was with the delivery. Original order was lost. Sam’s sent a replacement but the delivery date changed about 6 times while I kept receiving the delivery info for the original order. It was very confusing and frustrating.

Just ordered two of these. One was great the other wasn't. One of the corner poles for the second level was threaded incorrectly and wouldn't screw into the first level corner pole. And then, one of the shelves had a slight dent in the corner and would not seat properly onto the plastic shelf holders. Not returning the bad unit due to the weight and size of the parcel. Thankfully, we were able to cobble up corrections for the problems but we shouldn't have had to do that. I'm 50% disappointed in this shelf unit: One unit was good, one was bad.

When I got package it looked like it had been to war. It had been opened and repacked. If your going to sell a repack give a discount.Had a bunch of plastic pieces in the box which I don't use anyway. It went together allright. The main thing was it being opened.

Excelente product

The box was taped together. After opening the box and examining the shelves it was obvious that it was a returned item. The round shape part of the shelves that fits onto the poles was so damaged that it would not fit. I am very disappointed that Sam's Club would ship out a returned/damaged item.