Thank you for sharing your experience and suggestion, Bethany. Your feedback helps us improve, and while we can't make any promises, we want to share this with our team. To discuss this further, call the Herbal Essences Team at 1-855-236-3327.

Thank you for providing feedback on our Herbal Essences Repair, Strength, and Hydrate Shampoo and Conditioner with Argan Oil and Green Tea. We're sorry to hear that there was some residue left on your hair. That's not the kind of results we want our consumers to have and we understand that this may have been disappointing. We'll be sure to have this addressed with the rest of our team. In the meantime, it's a chance that the product was too hydrating for your hair type. If the product was thoroughly rinsed, we do recommend switching to a shampoo and conditioner with a lighter formulation. We'd like to assist you further. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may do so.

Thank you for your feedback on Herbal Essences Pure Plants Argan Oil & Green Tea Shampoo & Conditioner. We are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. Rest assured we will share your comments with the rest of our team. As you likely know, hair can look frizzy if it is not conditioned enough. We suggest using a more hydrating shampoo paired with a richer conditioner and leaving the conditioner on for up to five minutes. Another thing to consider is incorporating a conditioning treatment into your hair care routine two or three times a week. This will help with tangling as well. Tangled hair is common and can worsen when combed or brushed while wet. This is because the cuticle scales on the hair are raised. Please feel free to call us at 1-855-236-3327 or reach out through our Contact Us page for further assistance.

Thanks for sharing your feedback with us after using Herbal Essences Shampoo and Conditioner, Teresa. We're sorry to hear it caused dryness and left residue, as this certainly isn't something we'd expect. When you have a moment, please give us a call at (855) 236-3327. We'll be happy to help.