Our AIR Fresheners go through lots of quality checks to make sure they'll reach you in perfect condition, so this isn't what we'd expect. If you want to share more about this, just give us a call at: (800) 308-3279 - The Febreze Team

We can help fix that, Dee. While we're not sure what fragrance refill oil you purchased, we'd be pleased to help you find the scent that fits the needs of your nose. Please visit our Febreze PLUG page, where you can discover what fragrance options we have available: https://www.febreze.com/en-us/products/products-by-type/plug-air-freshener After you find one that pique's your interest, give us a call any Monday through Friday, from 9 AM to 6 PM, EST, at 1 (800) 308-3279. We're by our phones and hoping to talk Febreze.

Denise, we're very sorry you're having this experience. Our Febreze AIR is an aerosol which uses a natural gas (nitrogen) as it's propellant. If you shake the can, or tilt it too far up or down when spraying, it will cause excess amounts of the gas to escape. Unfortunately once the nitrogen has been emptied from the can the aerosol spray will not work and any remaining product will remain in the can. If you have any questions for us, please give us a call at (800) 308-3279, so we can help you further.