Thank you for sharing your feedback with us. We’re sorry to hear that the earbuds aren’t fitting comfortably or staying snug during use. Fit can vary from person to person, and it sounds like this design may not be the right match for you. Many earbuds include different ear tip sizes or styles to help improve comfort and stability, and we’d be happy to help you explore those options or find a model that offers a more secure fit. Your comfort matters, and we appreciate you letting us know about your experience. Thank you for being part of AT&T💙

Hello there, Hope! We appreciate you sharing your feedback and comparing these to the AirPods experience. We want every product we carry to meet a high standard of audio performance, and it is clear the Beats Studio Buds did not hit the mark for you. If the sound quality is due to a technical glitch or a poor acoustic seal, we recommend trying the different ear tip sizes included in the box, as a snug fit is essential for the bass performance Beats are known for. You may also want to check for a firmware update via the Beats app or your Bluetooth settings. Thanks again for your feedback. We hope this helps so you can enjoy your Beats earbuds.