Thank you for sharing your feedback with us. We’re sorry to hear that the earbuds aren’t fitting comfortably or staying snug during use. Fit can vary from person to person, and it sounds like this design may not be the right match for you. Many earbuds include different ear tip sizes or styles to help improve comfort and stability, and we’d be happy to help you explore those options or find a model that offers a more secure fit. Your comfort matters, and we appreciate you letting us know about your experience. Thank you for being part of AT&T💙