Arrived damaged, appears that someone dropped it on the edge and some of the holes were no longer circular. I contacted customer service and was told i did not have to return it, and another one would be shipped. Next I received an email indicating I had to return it. Assuming my customer service rep was correct, I ignored the email. Now, I'm being told that he was wrong. I do have to return it. It's half put together (3 shelves were okay), and the box has been thrown away. It is too heavy to pick up, but thankfully Sam's Club will have a shipper to pick it up as it is (no box, half put together) for return. I guess it could have been worse.

If I could give negative stars, I would!!! Got 5 “new” units delivered but they look well used! The coating of chrome is off in spots and is rusting in those spots. The shelves all have stuff on them that looks gross. Looks like caked on grease that you would find in a restaurant kitchen. Don’t buy unless you want trash!!!

Overall it is a decent product. However, don't be surprised if you place in those clamps and they are not perfectly leveled with the other 3 poles. Especially, when it comes to putting the clamps at the bottom nearest the wheels / feet of this product.

These shelves are actually 47 inches wide, 45 inches between the poles if you plan to use storage containers and slightly less than 18 inches deep, with only 15.5 inches between the poles. I have to either return the shelves or get smaller storage totes

Quality control appears to be an issue. One of three boxes I ordered came damaged and incomplete. That box consisted of eight sections to complete the four poles. However, there were five lower sections and three upper sections included for the poles. I was able to assemble four poles, but one pole does not look like the other three poles. When the four poles were completely assembled, the fourth pole did not have a cap and I was unable to put a cap on the fourth pole. Also in that same box, the brakes on one of the wheels does not lock, just spins, regardless of how you press it. The other two boxes were complete and we were able to assemble per instructions. I am happy with two of the three shelving units I purchased. Overall, the product works and looks good. I did not return the defective unit because it was too much trouble to disassemble and repackage. I would recommend this to a friend with a caveat; check all boxes for included parts before assembling and discovering a need to return.

I ordered two of these. I bought them because they were on sale for $20 off each. I was charged the full, regular price. I had to place a 20 minute call to get the $40 credited. The customer service lady in the Philippines acted like she did me a favor. One of the units arived with the box broken open. The zip ties holding the sheves together had been cut or broken. There was a connector piece pre-installed cross threaded. I had to use a vise and a rubber mallet to remove and straighten it. After assembly one of the legs is half an inch off the ground. I had to unscrew the wheel a half inch to make it level. It was assembled exactly the way the other legs were That is not how it is supposed to be. The other unit is as it should be.

I bought two of these shelves in 2021. I decided to buy two more in 2022. The finish on this year's shelves isn't smooth like the last ones. I may not have noticed the difference if I hadn't already purchased these before. So the price has increased and the quality has gone down. However I do like that it comes with shelf liners, wheels and leveling feet. They seem to be very sturdy. Just the finish isn't as nice.

This rack is super sturdy and the casters make it really great for garage storage. Didn't know that there were plastic inserts included for the shelves (so things don't slip through). What a nice surprise! We've generally put plywood down on other ones. Was great to set it up and load it up... Would highly recommend this unit! But don't buy them all, we may need a few more ;-)

Our family has at least eight of these shelving units! They are strong, sturdy, easy to assemble (and disassemble when moving to a new city like we just did), plus they come with shelf liners that are so necessary and helpful. I do not like to store ANYTHING directly on the floor, especially in an area where dampness can cause damage. I recently made a special trip two hours away to pick up another one of these shelves for our garage when our local store in our new city was out of stock on this item... that's how much we value this shelf and it's quality. Other stores carry 'similar' shelving, but don't typically come with the shelf liners which are precut to fit.

I bought several of these for my garage and house in WV. 15 years ago, they worked great I recently bought two for my garage in SC. it's a great unit with the exception that they got cheap with the plastic liner for the self on the old ones it was a nice thick plastic Liner that was durable with the liner these new shelve have your better off without one they are not cut to size and they pull off every time you get something off the shelve, I'm waiting for one to tear any day now.