We're sorry to hear your Spruce 64oz Power Wand stopped working after a short time. First, please ensure the green cap is off, spacer and top are removed, and the wand is switched on. Sometimes it can take up to a minute to spray initially. Try tapping the flat side of the wand handle firmly against your palm or a hard surface, then hold the button down for another 30 seconds. If it still doesn’t spray, check for any blockages in the nozzle and try removing and replacing the battery cover. We’d love to hear more about your experience and assist you further, so please call us at (888) 398-6055.

Hello Dear Consumer. Thanks for taking the time to leave your review. We’re sorry you’re not getting the experience you were expecting from Spruce. Please know that we have many quality checks in place to make sure your product is in great condition for you. We’d like to look into this so please give us a call at (888) 398-6055.

We're really sorry to hear that you're having trouble with your Spruce Power Wand! Let's troubleshoot: first, ensure the green cap is off, the spacer is removed, and the top is on, with the button pushed down. It might take 5-10 seconds, or even up to a minute, to start spraying. If not, try tapping the flat side of the wand against your palm or a hard surface, then press the button for 30 seconds. Our products undergo rigorous quality checks, and your feedback is important to our Quality Assurance Team. We’d love to hear more about your experience and assist you further, so please call us at (888) 398-6055. We are waiting for your call!

Thanks so much for sharing your feedback with us, Ally. If you have any Spruce questions, please don't hesitate to get in touch with us at (888) 398-6055.