Experience with TurboTax was not all that great. Was expecting it to be easier to use. Or maybe it's the user?

I have used Turbo Tax since 1998 and never had any problems. Never felt I needed to use their tax experts or audit help.

Turbo Tax takes the stress out of tax season, as season my wife used to dread. Easy step-by-step process.

Rosa was fabulous, tenacious, sympathetic and helpful. I could not have prepared and filed my returns without her professional knowledge.l

The process was different this year but i was able to figure how to fill in the addresses for my 1099-R's.

On phone I got help and she patiently heard my concern. She is very knowledgeable, friendly, and courteous.

STATE TAX WOULD NOT LOAD. TOOK TWO 1/2 TO 3 HOURS OF ONLINE HELP TO RESOLVE. RESOLVED ONLY WHEN THEY SENT ME THE STATE FORMS BY E-MAIL.

Too many hidden fees. It's like Ticketmaster. A 40 possessing fee. It should be based on a percentage of the refund with a max amount.

Turbo tax is a very user-friendly and helpful tax preparation program. The questions are clear, and the program explains everything in an easy way.

I was very disappointed i was unable to specify the date to charge my credit card for paying my federal return.