We’re very sorry to hear about the problems you’ve experienced, and we hope your little one’s symptoms have improved. Because your child’s safety is our top priority, Pampers Swaddlers Ultra are made with safe, mild, hypoallergenic ingredients, so what you’ve shared isn’t expected. Diaper rash can be common, especially after bowel movements. Frequent diaper changes are important, and if the rash persists, it may help to speak with your pediatrician for tailored advice. We’re glad to assist further and invite you to call us at 1 (800) 726-7377. We’re available Monday through Friday, from 9 AM to 6 PM EST.

We’re very sorry to hear you noticed a leak and rash, Veera, and that you're not happy with our new Swaddlers when compared to the old version. We hope your baby feels better soon, and want to assure you that these Pampers Swaddlers diapers offer the same great leakage protection you’ve come to love. Additionally, please know that a great deal of work goes into the development and testing of all our diapers to ensure they're safe for babies. While these Swaddlers diapers have new features, they're made from the same safe and mild ingredients as other Pampers diapers used safely by millions of babies around the world and should not cause babies to have diaper rash. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to the symptoms you have told us about. Also, sometimes leaks happen because there isn't enough absorbent material for baby’s urine output, which could mean baby is ready for the next size. If your little one is close to the upper end of the weight range of the diaper you're currently using, you may want to try the next size up as there is more absorbent material in the larger sizes. We'd like to learn more to share your experience with our team and see how we can help futher, so please give us a call when you can at 1-800-726-7377.