Thanks for sharing your thoughts with us. Every package of Pampers Swaddlers Ultra is made to keep the entire family happy, so we apologize for your experience. Our Quality Team reviews all products to keep your purchase in the best possible condition. We'd be happy to learn more about your purchase and further assist. Call us any Monday-Friday, from 9 AM to 6 PM EST, at 1 (800) 726-7377.

We're so sorry to hear your little one developed a rash, Kelly, and hope they're feeling better. Please know that a great deal of work goes into the development and testing of the Swaddlers to ensure they are safe for babies. Our diapers are dermatologically tested, hypoallergenic, gentle for your baby’s delicate skin and should not cause your baby to have diaper rash. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. We'd like to get more information to help you, and also share your experience with our Safety Team. When you have a chance, please get in touch with us at (800) 726-7377.

We appreciate you reaching out to us at Pampers about the rash you experienced, Trinity, and we're happy to help you. We work really hard with leading professionals to ensure the best and safest diapers are available to our consumers. We understand that babies have especially delicate skin, and there are different factors that can contribute to the symptoms. We want to be able to help you with the diapers while we get some helpful information to share with our team. In order to do so, please call Pampers at 1-800 726-7377.