Hi! Thank you for reaching out to us about your LORNA DOONE Shortbread Cookies being stale. The bags themselves also being improperly sealed doesn't help! We'd be happy to send your comments and experience over to our quality team to ensure that this problem is less likely to occur again. However, as you have purchased this product from Sam's Club, we suggest you also get in touch with their customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you'd prefer to stay on the web, through https://help.samsclub.com. They'd be more than happy to assist you! Thanks again!

We are very sorry you had this experience with our product and would like to report this to our quality team. Please reach out to us at 1-800-622-4726. You can also text us at 1-864-581-2463 for assistance, Monday through Friday 9am - 6pm ET.