Oh, that’s not right Pammy! We’d like to get more information so please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Please use S-14207616 when contacting the team! We are available Monday through Friday 9 am to 6 pm ET. We hope to hear from you!

Hi, Smokey! Thank you for bringing this to our attention! We're very sorry to hear about your LORNA DOONE Cookies being broken and crumbly, and we want to make it right—please give us a call at 1-855-536-6946, or send us a text at 1-864-581-2463, and you'll be put in touch with one of our consumer service agents! From there, they'd be more than happy to help you further! They're available to speak with you any day Monday through Friday, and any time between 9 AM and 6 PM EST! Please also refer to your case number, S-14220223, when speaking to one of our agents! Thanks again!