Hi Elizabeth! We hate to hear that you were disappointed and have had a less than desirable experience with our LORNA DOONE SHORTBREAD COOKIES where there was a CHANGE IN TASTE (EXISTING PRODUCT), which did not meet expectations. As always, your satisfaction is very important to us. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Your case number is S-14658538! We are available, Monday through Friday 9 am to 6 pm ET, a team member would be delighted to help you further.

Hello Dawn! We are extremely sorry to hear that your recent purchase of our product, LORNA DOONE COOKIES, was not a pleasant one due to issues with DELIVERY CHARGES. We will be happy to send your comments and experience to our quality team to ensure that this problem is less likely to occur again. Please reach out to Sam’s customer service team, and they would be more than happy to make this right! Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!