We're very sorry to hear about your bad experience with our LORNA DOONE Cookies, Jeff! We'd love to make this right. Please feel free to give us a call at 1-855-536-6946, or send us a text at 1-864-581-2463, and from there, our customer service team would be more than happy to assist you further! They're available to help any day Monday through Friday, and any time between the hours of 9 AM and 6 PM EST! Please also use S-14163569 as a reference number when speaking to one of our team members! Thank you for letting us know about this!

Hello Dawn! We are extremely sorry to hear that your recent purchase of our product, LORNA DOONE COOKIES, was not a pleasant one due to issues with DELIVERY CHARGES. We will be happy to send your comments and experience to our quality team to ensure that this problem is less likely to occur again. Please reach out to Sam’s customer service team, and they would be more than happy to make this right! Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!