Hi National University! Thank you for reaching out to us about your Lorna Doone Shortbread Cookies, which were NOT RECEIVED DURING DELIVERY as FED EX confirmed delivery. We would be happy to send your comments and experience over to our quality team to ensure that this problem is less likely to occur again. We are happy to hear that as you have bought this product from Sam's Club, they are going to replace your products. If you do not receive your items in a timely manner, we suggest you contact their customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!