Elida, we know how important it is to have an absorbent diaper, and are sorry the Swaddlers Ultra didn't meet your expectations. Size and fit are a huge part of finding the right diaper for your baby. As you know, babies come in all different shapes and sizes so diapers fit every baby differently. Our diaper sizes are organized by weight, and since no two babies are the same shape you will notice some overlap between sizes. In most cases, your baby should be within the weight range for the size you are using. So we can help you further, please call us at (800) 726-7377.

We're truly sorry to learn about your recent experience with Pampers Swaddlers, and we hope your baby's rash has improved. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies, and we have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper-making process, so we want to assure you that the issues you have described aren't things we would expect to hear. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kind of symptoms you have told us about. We'd love to learn more and help you best, so please call us at (800) 726-7377.

We're truly sorry to learn about your recent experience with Pampers Swaddlers, and we hope that your daughter's rash symptoms have improved. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies, and we have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper-making process, so we want to assure you that the issues you have described aren't things we would expect to hear. Regarding the fibers, it sounds like what you’re seeing may be some particles that are part of the absorbent material and lining of the diaper. The particles should be easy to remove from your baby’s skin with your normal baby wipe or a soft, dry cloth, and we assure you that the diapers your grandson used is safe and will provide the dryness protection you expect. In addition, our diapers go through many quality checks, so your experience is disappointing because we expect each diaper to reach you in the best possible condition. Still, if it does not meet our high-quality standards, we'd like to make this right for you. So that we can help you best, please call us at (800) 726-7377.