It’s always sad to hear when a baby develops diaper rash, and we hope your baby's symptoms have improved. Please know that ensuring the safety and comfort of all babies is at the heart of what we do, and we test Swaddlers diapers with parents, pediatrics, and other experts through every step of the diaper-making process to ensure they're safe for babies. Still, we understand a baby's skin can be very delicate and, unfortunately, diaper rash is quite common. We no longer offer the previous version of Swaddlers, but we have some information on our website to help prevent this in the future. So we can learn more about this experience to share with our Safety Team, call us at 1-800-726-7377.

We want you to have less of a clean-up after using our diapers, Leronia, and not more. We apologize for the inconvenience, as we go through quality checks, so you won't experience that. We recommend using your normal baby wipes to remove the lint from your baby’s skin. If you find you are having difficulty removing the lint, we find that a soft, dry cloth can help. We'll be happy to help you with the diapers if you would just give us a call at 1-800 726-7377, we will get you taken care of.

We always aim to impress you with the quality of Pampers, so we're surprised to hear that you experienced tab ripping with our Swaddlers diapers. Our products go through many quality checks and we try our very best to make sure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. The information you've provided is quite helpful and we'll make sure it's shared with our Quality Assurance Team. We'd like to learn more and do our best to make this experience up to you. Please give our team a call at (800) 726-7377.