We're glad to hear from you and apologize for the experience you've shared with Pampers Swaddlers Ultra. Pampers are all designed and manufactured following strict guidelines, so you can trust your little one's completely protected when wearing them. We'd like to talk further with you about this purchase and make sure we help you as best we can. Please call us at 1 (800) 726-7377 for more assistance.

We are very sorry to learn about the problems you've experienced and do hope your baby's symptoms have improved. Please be assured that Pampers Swaddlers Ultra are carefully manufactured with the same safe and mild ingredients as our other Pampers products, and should not cause your child to have a diaper rash. We’re here to help with this concern and hope you’ll call us Monday-Friday from 9 AM to 6 PM EST at 1 (800) 726-7377.

Elida, we know how important it is to have an absorbent diaper, and are sorry the Swaddlers Ultra didn't meet your expectations. Size and fit are a huge part of finding the right diaper for your baby. As you know, babies come in all different shapes and sizes so diapers fit every baby differently. Our diaper sizes are organized by weight, and since no two babies are the same shape you will notice some overlap between sizes. In most cases, your baby should be within the weight range for the size you are using. So we can help you further, please call us at (800) 726-7377.