We're sorry to hear that you feel this way, Ken. We do value feedback such as this, and your comments will be shared with the rest of our team. As well, we can assure you that our toilet paper goes through strict quality checks to ensure that it reaches you in the best possible condition. We'd like to mention that we haven't made any recently changes to the width of our rolls. We'd be happy to look into this further for you, so please give us a call at (800) 777-1410 when you're able.

We're sorry to hear that a loyal Charmin fan like you is feeling disappointed, Mary. We can assure you that our Ultra Strong goes through strict quality checks to ensure that you can use it with ease. We'd also like to mention that we haven't made any recent changes to this toilet paper. So that we can look into this further for you, please give us a call at (800) 777-1410 when you have a chance.

We understand the frustration when you don't get the product you expected, and we appreciate you choosing Charmin. You should receive every roll of TP in the best condition, and we'd like to learn more about the product you have to ensure it meets standards. Also, we're happy to help you with the Ultra Soft Rolls you love so you can get back to enjoying the go. When you have time, call us at 1-800-777-1410, M - F, 9 am to 6 pm EST for additional assistance.