We're sorry to hear that you feel this way, as our Charmin Ultra Strong does go through many quality checks to ensure that you can enjoy the go. We'll be sure to share your feedback with our team. So that we can learn more, please give us a call at (800) 777-1410 when you can.

Tisha, quality and safety are at the heart of everything we do, and when you reach for your Charmin Ultra Soft, we had hoped you would feel confident knowing you'll enjoy the go. We're sorry to hear about what happened, but know that with our safety checks this isn't what we'd expect. With that said, please discontinue using this toilet paper. While we designed our Ultra Strong Toilet Paper to be strong, it's also supposed to be soft too, so perhaps you'll enjoy our Ultra Soft Toilet Paper more. We'd like to make a detailed report to our Safety Team, help you, and share more information about our Ultra Soft. Kindly call us at 800-777-1410.

Please get in touch with the retailer directly in order to get the best assistance with this matter. You can give them a call at 1-800-925-6278. <br />