We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your Charmin. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 777-1410.

Helping you enjoy the go is our goal, Calvin, and we have multiple strict quality controls in place to ensure that our best rolls out to you. Back in October 2024, we made an upgrade designed to improve cleaning performance, and perception through cloth-like look and feel and new multi-directional cleaning. This helps capture the mess, and give you that Charmin Clean feeling, butt we're beary sorry to hear that isn't what you had experienced. Let's get you back to enjoying the go once again with Charmin. Just kindly call us at 1-800-777-1410 between the hours of 9am-6pm Monday-Friday, so we can see how we can help find the right Charmin for your needs.

We understand the frustration when you don't get the product you expected, and we appreciate you choosing Charmin. You should receive every roll of TP in the best condition, and we'd like to learn more about the product you have to ensure it meets standards. Also, we're happy to help you with the Ultra Soft Rolls you love so you can get back to enjoying the go. When you have time, call us at 1-800-777-1410, M - F, 9 am to 6 pm EST for additional assistance.

We had hoped you would have a mega strong experience with this toilet paper. We're sorry that you weren't as impressed with it as we had hoped you would, and we'd love to learn more about what our toilet paper can do better to improve your future uses. Please call us at 800-777-1410.

We're sorry to hear that you feel this way, as our Charmin Ultra Strong does go through many quality checks to ensure that you can enjoy the go. We'll be sure to share your feedback with our team. So that we can learn more, please give us a call at (800) 777-1410 when you can.